WEBVTT Kind: captions Language: en 1 00:00:07.810 --> 00:00:13.850 Institute of Museum and Library Services 2020 Grants to States All States Conference May 2 00:00:13.850 --> 00:00:14.850 12, 2020 Virtual Proceedings by: CASET Associates, Ltd. caset@caset.net 3 00:00:14.850 --> 00:00:15.850 Agenda Item: SPR Reporting: Observations and Discussion 4 00:00:15.850 --> 00:00:16.850 MS. 5 00:00:16.850 --> 00:00:17.850 FARRELL: Hello, everyone, and welcome back. 6 00:00:17.850 --> 00:00:19.400 This is Michele Farrell, and I'd like to welcome you to the section called Program Officers 7 00:00:19.400 --> 00:00:24.939 Observations; myself and Madison Bolls will be doing it. 8 00:00:24.939 --> 00:00:30.760 Dennis Nangle, as you heard earlier, was out on paternity leave. 9 00:00:30.760 --> 00:00:36.829 So right now, I'd like to introduce Madison, who is going to talk about general principles. 10 00:00:36.829 --> 00:00:37.829 MS. 11 00:00:37.829 --> 00:00:39.220 BOLLS: Hello, everyone. 12 00:00:39.220 --> 00:00:40.420 Good afternoon. 13 00:00:40.420 --> 00:00:43.030 Thank you for joining us for our virtual conference. 14 00:00:43.030 --> 00:00:46.120 I'm happy that you can join us. 15 00:00:46.120 --> 00:00:50.800 As everyone knows, we spent a great deal of time at the beginning of each year reviewing 16 00:00:50.800 --> 00:00:57.390 the SPR report, and we are consistently impressed with the caliber of work that you are doing 17 00:00:57.390 --> 00:00:59.360 and helping out your communities. 18 00:00:59.360 --> 00:01:06.580 Sometimes that great work gets lost in translation as you put that data into the SPR. 19 00:01:06.580 --> 00:01:13.409 So we want to provide you with tips to sharpen those Spidey senses for more consistent SPR 20 00:01:13.409 --> 00:01:14.670 data entry. 21 00:01:14.670 --> 00:01:20.141 Now, keep in mind that this presentation is not about the projects themselves that you 22 00:01:20.141 --> 00:01:21.141 are doing. 23 00:01:21.141 --> 00:01:25.470 Again, those projects are out of this world fantastic. 24 00:01:25.470 --> 00:01:30.590 But what we're going to be focusing on is the way that they are reported in the SPR. 25 00:01:30.590 --> 00:01:32.929 We're keeping this at general tips. 26 00:01:32.929 --> 00:01:38.020 So if you have specific questions about your reporting and the way that you are doing it, 27 00:01:38.020 --> 00:01:40.719 you can contact your program officer. 28 00:01:40.719 --> 00:01:47.929 So first we're going to tackle general principles, which is just about reporting on the project 29 00:01:47.929 --> 00:01:53.860 as a whole, and then we're going to go through individual sections of the report. 30 00:01:53.860 --> 00:01:59.049 So, general principles. 31 00:01:59.049 --> 00:02:05.100 What we mean when we say that is thinking about the general project as a whole. 32 00:02:05.100 --> 00:02:09.110 When you think about your project, think about what are you trying to tell us when you're 33 00:02:09.110 --> 00:02:15.190 reporting on this project and what did you accomplish during this year for this project? 34 00:02:15.190 --> 00:02:21.260 We find -- and this is most often with ongoing projects, that info is copied and pasted from 35 00:02:21.260 --> 00:02:27.180 year to year, or there's just a tendency to have a general project description or general 36 00:02:27.180 --> 00:02:32.220 history or background of a project and not include any information about what actually 37 00:02:32.220 --> 00:02:33.220 occurred. 38 00:02:33.220 --> 00:02:40.420 If you're using that project forwarding function in the SPR, keep a lookout for outdated information 39 00:02:40.420 --> 00:02:44.230 or sweeping generalization about projects. 40 00:02:44.230 --> 00:02:50.340 It's also a good idea to not be redundant or verbatim in each of the sections of the 41 00:02:50.340 --> 00:02:51.340 project. 42 00:02:51.340 --> 00:02:58.610 These sections should contain unique information that contributes to the project as a whole, 43 00:02:58.610 --> 00:03:06.980 and creates a holistic view of what you're reporting. 44 00:03:06.980 --> 00:03:11.640 Now we are going to be touching upon abstracts, which we find are really important because 45 00:03:11.640 --> 00:03:17.760 they give a high-level overview of the project, and these things are the first things that 46 00:03:17.760 --> 00:03:23.780 people read when they access your project in the public view. 47 00:03:23.780 --> 00:03:30.120 Now we want your abstract to be kept at between 90 and 160 words, and again, we don't need 48 00:03:30.120 --> 00:03:33.260 just a general program history or description. 49 00:03:33.260 --> 00:03:39.319 Think about what did you accomplish and what did you do this particular fiscal year. 50 00:03:39.319 --> 00:03:43.909 The abstract should also reflect the budget in activities of the project. 51 00:03:43.909 --> 00:03:51.150 So you can take a look at that information and briefly summarize it in paragraph form, 52 00:03:51.150 --> 00:03:55.409 and when I say paragraph form, we want the abstract in paragraph form. 53 00:03:55.409 --> 00:03:58.960 We don't want to see any bullet listing in the abstract. 54 00:03:58.960 --> 00:04:01.999 Also, pay attention to formatting. 55 00:04:01.999 --> 00:04:09.099 I know many of you will originally compose the project information, maybe in a Word document 56 00:04:09.099 --> 00:04:15.690 or another platform and then copy and paste it into the SPR, but oftentimes with preserved 57 00:04:15.690 --> 00:04:22.890 formatting, that will leave in weird fonts, weird colored fonts, spacing issues, or weird 58 00:04:22.890 --> 00:04:24.560 copy/paste formatting characters. 59 00:04:24.560 --> 00:04:31.690 So be sure to strip out the formatting before you paste it into the SPR so it looks a lot 60 00:04:31.690 --> 00:04:36.280 cleaner. 61 00:04:36.280 --> 00:04:39.330 Here is a brief example of a project abstract. 62 00:04:39.330 --> 00:04:45.639 This project is from California, and it's on a program for teens called Adulting 101. 63 00:04:45.639 --> 00:04:51.750 You can see this abstract is broken down into what the project is, what the goal is, the 64 00:04:51.750 --> 00:04:58.070 activities, or essentially what happened, and they do this all in 110 words. 65 00:04:58.070 --> 00:05:00.840 There are no bullets, there are no weird looking text. 66 00:05:00.840 --> 00:05:04.500 So clearly if they copied and pasted it from somewhere, they stripped out the formatting, 67 00:05:04.500 --> 00:05:08.340 and it's just a really nice clean example. 68 00:05:08.340 --> 00:05:11.580 Now I'm going to pass it onto Michele who's going to talk about intent. 69 00:05:11.580 --> 00:05:12.580 MS. 70 00:05:12.580 --> 00:05:14.180 FARRELL: Hi, everyone. 71 00:05:14.180 --> 00:05:22.850 I'm just going to review what an intent is, because there are plenty of new people listening 72 00:05:22.850 --> 00:05:23.850 in today. 73 00:05:23.850 --> 00:05:27.910 An intent is meant to reflect the main purpose of the project. 74 00:05:27.910 --> 00:05:32.140 There are in the SPR system 14 different intents you can choose. 75 00:05:32.140 --> 00:05:38.990 IMLS asks that you select one that reflects the main purpose. 76 00:05:38.990 --> 00:05:48.509 So now I'd like to take a look at what we've seen reported in the SPR this past year. 77 00:05:48.509 --> 00:05:53.479 Here is an example of two intents that were listed for a project. 78 00:05:53.479 --> 00:05:57.210 The project provided a digital media space for teens. 79 00:05:57.210 --> 00:06:01.319 As you can see, one intent probably would have been fine. 80 00:06:01.319 --> 00:06:07.030 You should be able to refer to the crosswalk that a number of you developed as part of 81 00:06:07.030 --> 00:06:12.889 your five-year plan to see what intent was identified for that particular project. 82 00:06:12.889 --> 00:06:18.410 If it's a new project that you didn't have as part of your plan, then just make sure 83 00:06:18.410 --> 00:06:20.660 that you pick just one intent. 84 00:06:20.660 --> 00:06:29.379 And this is important, because pretty soon, sooner than you think, your outside consultant 85 00:06:29.379 --> 00:06:35.199 that you hire who will be working on your five-year evaluation is going to take a look 86 00:06:35.199 --> 00:06:42.190 at each project and the description and how it met a particular goal and the intent from 87 00:06:42.190 --> 00:06:43.310 your five-year plan. 88 00:06:43.310 --> 00:06:48.910 It's a lot easier for that consultant or, frankly, for a new LSTA coordinator looking 89 00:06:48.910 --> 00:06:57.759 at the information to see that there was only one intent, in this case this as a first one, 90 00:06:57.759 --> 00:07:05.080 this particular team project, had more to do with buying and getting the physical space 91 00:07:05.080 --> 00:07:10.240 and the technology in place. 92 00:07:10.240 --> 00:07:14.310 So right now what we're going to do is show you this example. 93 00:07:14.310 --> 00:07:19.759 The project includes a series -- so I'm going to describe this project -- included a series 94 00:07:19.759 --> 00:07:24.389 of lectures by historians, authors, and artists. 95 00:07:24.389 --> 00:07:31.979 Each presentation consisted of a book talk, a panel discussion, or a research update. 96 00:07:31.979 --> 00:07:37.020 Speakers covered subjects that support the Library's mission to promote awareness of 97 00:07:37.020 --> 00:07:39.190 the state’s history and culture. 98 00:07:39.190 --> 00:07:42.599 It was a civic engagement project. 99 00:07:42.599 --> 00:07:49.729 So keeping that scenario in mind of this series of lectures by historians, artists, and authors, 100 00:07:49.729 --> 00:07:54.280 what we would like to do is have a poll taken. 101 00:07:54.280 --> 00:08:01.819 These are four of the intents that were listed for this particular project in the SPR. 102 00:08:01.819 --> 00:08:09.690 What we would like you to do is look at each of these four and based on the description 103 00:08:09.690 --> 00:08:16.390 I gave you, figure out whether that was more to improve users' general knowledge and skills, 104 00:08:16.390 --> 00:08:23.490 or improve users' ability to discover information resources; was it to improve users' ability 105 00:08:23.490 --> 00:08:31.780 to obtain and/or use information resources, or was it improve users' ability to converse 106 00:08:31.780 --> 00:08:37.140 in community conversations around topics of concern? 107 00:08:37.140 --> 00:08:50.850 So when I get my results here, we will broadcast them. 108 00:08:50.850 --> 00:09:01.829 (Poll taken.) 109 00:09:01.829 --> 00:09:06.010 And people are still responding here. 110 00:09:06.010 --> 00:09:09.530 We have quite a few people participating in this webinar. 111 00:09:09.530 --> 00:09:12.150 So it's nice to see. 112 00:09:12.150 --> 00:09:16.100 There's no wrong answer here, folks. 113 00:09:16.100 --> 00:09:20.820 Feel free to participate. 114 00:09:20.820 --> 00:09:24.480 And it's anonymous. 115 00:09:24.480 --> 00:09:46.860 Okay, I think now we can broadcast the results. 116 00:09:46.860 --> 00:10:07.410 As you can see, lots of people have different opinions, and I'm just looking to see some 117 00:10:07.410 --> 00:10:27.959 of the results here. 118 00:10:27.959 --> 00:10:37.899 Okay. 119 00:10:37.899 --> 00:10:59.540 So what we're looking at are those four responses, and while people have different opinions, 120 00:10:59.540 --> 00:11:09.410 you can see that there's varying opinions, and let me restate that scenario for you. 121 00:11:09.410 --> 00:11:18.600 The project included a series of lectures by historians, authors, and artists. 122 00:11:18.600 --> 00:11:25.690 Each presentation consisted of a book talk, panel discussion, or research update. 123 00:11:25.690 --> 00:11:31.029 Speakers cover subjects that support the library's mission to promote awareness of the state's 124 00:11:31.029 --> 00:11:32.320 history and culture. 125 00:11:32.320 --> 00:11:37.500 It was a civic engagement project. 126 00:11:37.500 --> 00:12:00.540 I thought that the best answer would have been number four, improving the users' ability 127 00:12:00.540 --> 00:12:07.889 to converse in community conversations around topics of concern, and I think that's where 128 00:12:07.889 --> 00:12:11.470 at least 41 percent of you thought that was the right answer. 129 00:12:11.470 --> 00:12:16.410 Some of you picked improve users' general knowledge and skills. 130 00:12:16.410 --> 00:12:24.330 The key point here is also you're the ones who know best what was the best intent for 131 00:12:24.330 --> 00:12:25.330 this project. 132 00:12:25.330 --> 00:12:35.740 So pick one rather than all four, and move forward as you're filling out your SPR report. 133 00:12:35.740 --> 00:12:40.540 Now I'm going to turn it over to Madison who is going to talk about the budget. 134 00:12:40.540 --> 00:12:41.540 MS. 135 00:12:41.540 --> 00:12:44.130 BOLLS: Thank you. 136 00:12:44.130 --> 00:12:50.579 With the budget section, we saw some trends of misplacing items in different budget boxes, 137 00:12:50.579 --> 00:12:56.040 as well as not providing enough information in those budget boxes. 138 00:12:56.040 --> 00:13:04.780 So we're going to cover those here. 139 00:13:04.780 --> 00:13:09.510 We're going to cover here the other operational expenses category in the budget. 140 00:13:09.510 --> 00:13:15.320 This other operational expenses is for indirect cost for subrecipients. 141 00:13:15.320 --> 00:13:21.779 This is the only thing that should go into that budget box, and when we say indirect 142 00:13:21.779 --> 00:13:28.899 cost, what we mean is any cost not directly identified with a single final cost objective. 143 00:13:28.899 --> 00:13:35.480 So anything -- so things like rent, copy paper, or cleaning can be considered an indirect 144 00:13:35.480 --> 00:13:37.300 cost. 145 00:13:37.300 --> 00:13:43.820 If you as the SLAA incur indirect costs, they should go into that administrative project, 146 00:13:43.820 --> 00:13:49.399 which is separate from these regular projects, and be covered in that 4 percent cap. 147 00:13:49.399 --> 00:13:53.630 Any indirect cost you incur should never go in this box. 148 00:13:53.630 --> 00:13:59.490 When you report in this category, you want to be specific in the information you provide, 149 00:13:59.490 --> 00:14:05.500 who is incurring this indirect cost, and ideally the indirect cost rate, which is a percentage. 150 00:14:05.500 --> 00:14:14.860 Now if you're bundling smaller subgrant projects into one larger project, you'll want to provide 151 00:14:14.860 --> 00:14:20.400 complete information in this box and make sure you itemize which sub-awardee received 152 00:14:20.400 --> 00:14:21.910 what amount. 153 00:14:21.910 --> 00:14:29.230 Here are some examples for the other operational expenses. 154 00:14:29.230 --> 00:14:34.019 The two descriptions at the top of the slide were returned because the charges described 155 00:14:34.019 --> 00:14:38.130 are not considered other, as they directly relate to the project. 156 00:14:38.130 --> 00:14:44.220 However, you can certainly see how these types of charges could be misperceived as a quote/unquote 157 00:14:44.220 --> 00:14:49.970 other charge or charge that doesn't necessarily fit within any other budget box. 158 00:14:49.970 --> 00:14:54.649 For the purpose of the SPR, however, this category is solely reserved for indirect costs 159 00:14:54.649 --> 00:14:56.140 for the subrecipient. 160 00:14:56.140 --> 00:15:04.560 So for both of these instances, they would go better in the services budget box. 161 00:15:04.560 --> 00:15:09.199 The example at the bottom of this slide is a great example of how this category should 162 00:15:09.199 --> 00:15:14.829 be used to capture indirect costs of the subrecipient. 163 00:15:14.829 --> 00:15:19.910 What could have made this a gold star description is the addition of one more element, the specific 164 00:15:19.910 --> 00:15:25.860 indirect cost rate percentage that was charged to the subrecipient's grant. 165 00:15:25.860 --> 00:15:31.449 Again, if you have a project that combines multiple subgrants or several subrecipients 166 00:15:31.449 --> 00:15:39.660 into one project, it would be ideal to itemize the cost in this budget box. 167 00:15:39.660 --> 00:15:46.690 Now I want to touch on providing enough information in the box for salaries and wages. 168 00:15:46.690 --> 00:15:51.649 When filling out information for salaries and wages, please provide the position titles 169 00:15:51.649 --> 00:15:53.519 and the FTE equivalents. 170 00:15:53.519 --> 00:15:58.870 These two examples here provide great examples for budget descriptions. 171 00:15:58.870 --> 00:16:04.709 The first shows the differentiation between LSTA and state funds used to pay this person's 172 00:16:04.709 --> 00:16:10.319 salary, and the second shows how a single staff member's salary is allocated across 173 00:16:10.319 --> 00:16:12.490 multiple projects. 174 00:16:12.490 --> 00:16:15.750 Now keep in mind here, we don't need specific people's names. 175 00:16:15.750 --> 00:16:22.000 We just need their position title. 176 00:16:22.000 --> 00:16:25.870 Here are some other quick tips about the budget. 177 00:16:25.870 --> 00:16:30.339 Conference registrations should go in the Services box not in the Travel box. 178 00:16:30.339 --> 00:16:36.100 Applications, software, and license purchases should also go in the services box, not the 179 00:16:36.100 --> 00:16:37.920 supplies box. 180 00:16:37.920 --> 00:16:44.450 And it's good to avoid using any vague language or misleading terminology such as other related 181 00:16:44.450 --> 00:16:46.529 costs or miscellaneous. 182 00:16:46.529 --> 00:16:53.670 Please be specific in the costs that you incur. 183 00:16:53.670 --> 00:16:57.180 Now I'm going to talk a little bit about activities. 184 00:16:57.180 --> 00:17:03.709 Essentially a project is defined as a set of interdependent activities carried out to 185 00:17:03.709 --> 00:17:05.320 achieve an intended outcome. 186 00:17:05.320 --> 00:17:11.350 So essentially the activity is the action that helps accomplish the intent of the project. 187 00:17:11.350 --> 00:17:14.100 So it's pretty important to have these. 188 00:17:14.100 --> 00:17:19.500 Some general things to consider about activities. 189 00:17:19.500 --> 00:17:24.270 It should account for at least 10 percent project budget. 190 00:17:24.270 --> 00:17:28.840 The activity title and description should be different, and the description should elaborate 191 00:17:28.840 --> 00:17:29.840 more on the title. 192 00:17:29.840 --> 00:17:31.730 They should not be verbatim. 193 00:17:31.730 --> 00:17:38.090 Also, they should not be identical to the project title and description. 194 00:17:38.090 --> 00:17:43.390 You want to keep each project to 10 activities or less, and keep in mind that if you are 195 00:17:43.390 --> 00:17:49.640 bundling projects, maybe some mini-grants or a small program, you'll want to divide 196 00:17:49.640 --> 00:17:55.160 the activities up by activity type, not necessarily by the mini-grant as a whole. 197 00:17:55.160 --> 00:18:04.330 So here is an example of a project with way too many activities. 198 00:18:04.330 --> 00:18:05.910 There are 11 listed here. 199 00:18:05.910 --> 00:18:10.800 So it's over the recommended 10, and they are different enough to where they could be 200 00:18:10.800 --> 00:18:12.690 divided into separate projects. 201 00:18:12.690 --> 00:18:17.900 We're seeing some professional development activities, some early learning activities, 202 00:18:17.900 --> 00:18:19.390 and adult services activities here. 203 00:18:19.390 --> 00:18:26.450 So this is an obvious example, as these activities all have different beneficiaries. 204 00:18:26.450 --> 00:18:32.090 We tend to see too many activities when one position's total job is clustered into one 205 00:18:32.090 --> 00:18:38.920 project, and an example would be a youth services consultant, and in that instance, it may not 206 00:18:38.920 --> 00:18:45.470 be so obvious as to how to split them up, and those types is what we would call a kitchen 207 00:18:45.470 --> 00:18:50.200 sink project, where there's lots of things going on in one project. 208 00:18:50.200 --> 00:18:55.921 But a good rule of thumb in unbundling activities into their own separate projects is to look 209 00:18:55.921 --> 00:19:00.940 at their subject matter, their beneficiary, and their intent. 210 00:19:00.940 --> 00:19:08.550 Grouped activities should have the same for all three. 211 00:19:08.550 --> 00:19:13.400 Here is a great example of some activities from a project in North Carolina. 212 00:19:13.400 --> 00:19:17.010 This project is about early literacy and story time. 213 00:19:17.010 --> 00:19:22.970 You can see the project activities are all related to the project at hand and contribute 214 00:19:22.970 --> 00:19:26.860 to the aim of one project goal and beneficiary. 215 00:19:26.860 --> 00:19:32.480 It makes sense obviously here to have them all together, and there are only five activities 216 00:19:32.480 --> 00:19:36.400 for this project. 217 00:19:36.400 --> 00:19:41.370 And here is an example of one of those activities' title and abstract. 218 00:19:41.370 --> 00:19:48.090 It gives great information and provides briefly what happened in this activity. 219 00:19:48.090 --> 00:19:51.430 It is succinct, clear, and provides no unnecessary information. 220 00:19:51.430 --> 00:19:54.850 It's very specific. 221 00:19:54.850 --> 00:20:02.290 Now I'm going to turn it back over to Michele for outcomes. 222 00:20:02.290 --> 00:20:05.350 MS. 223 00:20:05.350 --> 00:20:14.540 FARRELL: Hello, everyone. 224 00:20:14.540 --> 00:20:27.200 I am going to talk about outcomes, which are a very important part of the SPR. 225 00:20:27.200 --> 00:20:28.860 What is an outcome? 226 00:20:28.860 --> 00:20:35.320 An outcome is the effect of programs and services, something that changes an individual's life 227 00:20:35.320 --> 00:20:36.630 or the community. 228 00:20:36.630 --> 00:20:41.590 It's a change in their knowledge, attitudes, skills, behavior, or condition. 229 00:20:41.590 --> 00:20:48.980 We are trying in the SPR to document what changed for participants due to their use 230 00:20:48.980 --> 00:20:52.850 of a service or a program that you funded. 231 00:20:52.850 --> 00:20:57.060 Note that IMLS does not expect you to survey children. 232 00:20:57.060 --> 00:21:02.450 So activities that involve children don't have to have outcome figures. 233 00:21:02.450 --> 00:21:08.030 That said, you may still want to include in the overall project outcomes section some 234 00:21:08.030 --> 00:21:13.810 information on how many children participated and some of the things you observed. 235 00:21:13.810 --> 00:21:19.230 Now let's look at where outcomes occur in the SPR. 236 00:21:19.230 --> 00:21:24.020 There are two areas for inputting outcome information. 237 00:21:24.020 --> 00:21:27.630 The first place is in the activity area. 238 00:21:27.630 --> 00:21:33.410 As this chart shows, there are four times when you should be including outcome information. 239 00:21:33.410 --> 00:21:40.980 Three of them involve surveying library workforce, and the other is surveying the general public. 240 00:21:40.980 --> 00:21:46.640 For example, if you have an instruction for library workforce and it is in the mode of 241 00:21:46.640 --> 00:21:49.880 a program, then you should survey the participants. 242 00:21:49.880 --> 00:21:55.280 I know a lot of library workforce feel like they're being surveyed to death, but this 243 00:21:55.280 --> 00:21:57.490 is grant money and it is required. 244 00:21:57.490 --> 00:22:04.390 If you are having instruction for the general public and the mode is a program, then you 245 00:22:04.390 --> 00:22:08.420 should include outcome information in the project report. 246 00:22:08.420 --> 00:22:15.070 Samples of the outcome forms are available on the IMLS website in the Grants to States 247 00:22:15.070 --> 00:22:17.610 Manual under Financial and Performance Reporting. 248 00:22:17.610 --> 00:22:24.360 But this is a handy chart for those of you who are new. 249 00:22:24.360 --> 00:22:29.020 Here's an example of the survey for library workforce for a planning activity. 250 00:22:29.020 --> 00:22:37.790 IMLS also has a presentation deck called SPR Outcomes on the IMLS website with more information. 251 00:22:37.790 --> 00:22:43.590 I think it's important for the LSTA coordinator to make project directors aware of the evaluation 252 00:22:43.590 --> 00:22:50.150 forms that exist that can be used when they need to collect outcomes for their project. 253 00:22:50.150 --> 00:22:53.940 And we have been seeing many more people include outcome information. 254 00:22:53.940 --> 00:22:58.180 It's probably the area people get most confused about. 255 00:22:58.180 --> 00:23:06.000 Here is what it actually looks like when reported in the activities section. 256 00:23:06.000 --> 00:23:11.300 This is an example of what you see in the SPR system when you want to add the survey 257 00:23:11.300 --> 00:23:12.300 results. 258 00:23:12.300 --> 00:23:19.320 The codes translate into a number of respondents who SD, strongly disagree; D, disagreed; NA/ND, 259 00:23:19.320 --> 00:23:28.510 neither agreed nor disagreed; A, agreed; SA, strongly agreed; or NR, did not know the answer 260 00:23:28.510 --> 00:23:29.510 to the question. 261 00:23:29.510 --> 00:23:30.910 Didn't answer it. 262 00:23:30.910 --> 00:23:39.200 In this example, there were 21 respondents that the state library project did participants, 263 00:23:39.200 --> 00:23:44.380 and if you look at the first question, 10 of them strongly agree and 10 agreed that 264 00:23:44.380 --> 00:23:48.170 they learned something by participating in this library activity. 265 00:23:48.170 --> 00:23:50.320 This is great information, folks. 266 00:23:50.320 --> 00:23:56.510 This is just what we want to see. 267 00:23:56.510 --> 00:24:02.190 Here is the second place where outcomes are requested, and it's at the project level. 268 00:24:02.190 --> 00:24:09.050 These project outcomes are part of eight questions about the overall project, not just one activity. 269 00:24:09.050 --> 00:24:16.280 So the top box illustrates the answer to the first outcome question: explain one or two 270 00:24:16.280 --> 00:24:22.600 of the most significant lessons learned for others wanting to adopt any facets of this 271 00:24:22.600 --> 00:24:23.600 project. 272 00:24:23.600 --> 00:24:28.390 One of the lessons learned from this project is that staff need to know that it's okay 273 00:24:28.390 --> 00:24:31.280 to make mistakes in front of participants. 274 00:24:31.280 --> 00:24:34.990 God, I know what that feels like. 275 00:24:34.990 --> 00:24:41.000 Staff need to use peer mentorship to help staff get comfortable with the project. 276 00:24:41.000 --> 00:24:46.860 This is great information to have in there, for anybody who refers to this project. 277 00:24:46.860 --> 00:24:53.410 The second example happens to be from Missouri, shows the impact of the small subgrant that 278 00:24:53.410 --> 00:24:59.250 had the initial intent of helping libraries improve their nonfiction collections. 279 00:24:59.250 --> 00:25:06.290 This is a great example of how a relatively simple grant can create a ripple effect. 280 00:25:06.290 --> 00:25:13.830 It's wonderful for IMLS to know about these, because we regularly try to communicate the 281 00:25:13.830 --> 00:25:15.180 impact of the LSTA grants. 282 00:25:15.180 --> 00:25:22.280 Of course, this information is available when you look up the SPR projects in the public 283 00:25:22.280 --> 00:25:25.220 view on the IMLS website. 284 00:25:25.220 --> 00:25:29.910 Here is a digital services example from Arkansas. 285 00:25:29.910 --> 00:25:36.720 It is helpful because this is an ongoing statewide project, yet they took the time to highlight 286 00:25:36.720 --> 00:25:39.990 specific events that affected the project this year. 287 00:25:39.990 --> 00:25:45.480 This information helps us to explain why this year the outcomes were different from last 288 00:25:45.480 --> 00:25:54.290 year's, and as you can see right here, it says staff turnover has affected digital service 289 00:25:54.290 --> 00:25:58.210 operations significantly the past year. 290 00:25:58.210 --> 00:26:03.160 So you want to put that kind of information in there. 291 00:26:03.160 --> 00:26:08.300 The example below is a virtual reality subgrant from Indiana. 292 00:26:08.300 --> 00:26:14.380 It exemplifies the benefits of sharing lessons learned for the sake of future projects going 293 00:26:14.380 --> 00:26:15.380 more smoothly. 294 00:26:15.380 --> 00:26:25.030 In this case, they tell you, as it says right here, there is a great deal of initial setup 295 00:26:25.030 --> 00:26:26.780 time if you do this project. 296 00:26:26.780 --> 00:26:31.490 The library had originally planned to start programs in late fall; however, they were 297 00:26:31.490 --> 00:26:36.800 unaware of the support equipment they needed for an optimal experience until they started 298 00:26:36.800 --> 00:26:38.881 training and experimenting with the equipment. 299 00:26:38.881 --> 00:26:45.940 That's a lesson learned, and it's good to put that kind of information in the report. 300 00:26:45.940 --> 00:26:50.860 It's also valuable to include some anecdotal information. 301 00:26:50.860 --> 00:26:55.850 This was a comment I read this year in a project report from Oklahoma. 302 00:26:55.850 --> 00:27:02.000 A grandmother reported that her overweight granddaughter was now at a healthy weight 303 00:27:02.000 --> 00:27:06.830 because of frequent visits to the StoryWalk. 304 00:27:06.830 --> 00:27:08.890 She didn't even realize she was exercising. 305 00:27:08.890 --> 00:27:12.130 I gotta go do that StoryWalk, I'll tell ya. 306 00:27:12.130 --> 00:27:15.390 This was a comment included in a project report from Oklahoma. 307 00:27:15.390 --> 00:27:18.600 Testimonials like this are always nice to include in your report. 308 00:27:18.600 --> 00:27:24.740 You can include this information in one of the project outcome boxes. 309 00:27:24.740 --> 00:27:30.330 Here is another comment, also from a project in Oklahoma, where you can see the impact 310 00:27:30.330 --> 00:27:32.060 of having a partnership. 311 00:27:32.060 --> 00:27:39.130 Due to its successful health literacy project partnership between the Anadarko Library and 312 00:27:39.130 --> 00:27:45.750 the Delaware Nation Tribe, the tribe agreed to host outdoor games that encourage children 313 00:27:45.750 --> 00:27:49.280 to be active as part of the summer reading project. 314 00:27:49.280 --> 00:27:57.010 So the health literacy project formed a partnership and then they learned about health literacy, 315 00:27:57.010 --> 00:28:01.090 and then they decided to put the outdoor games as part of the summer reading project. 316 00:28:01.090 --> 00:28:03.570 This is great anecdote information. 317 00:28:03.570 --> 00:28:05.180 Additional materials. 318 00:28:05.180 --> 00:28:14.240 IMLS has found the additional materials section of the report to be a goldmine for us, and 319 00:28:14.240 --> 00:28:15.240 very useful. 320 00:28:15.240 --> 00:28:17.980 What kinds of materials would you put there? 321 00:28:17.980 --> 00:28:24.100 Consider all types of relevant information, like press releases, social media information, 322 00:28:24.100 --> 00:28:30.240 toolkits or reports are wonderful, and provide examples of administrative materials. 323 00:28:30.240 --> 00:28:32.790 We love photos. 324 00:28:32.790 --> 00:28:37.360 Attaching outreach materials or curricula help tell the story. 325 00:28:37.360 --> 00:28:39.440 Website links are good. 326 00:28:39.440 --> 00:28:43.330 Signup forms or marketing materials area also useful. 327 00:28:43.330 --> 00:28:51.310 Here is an example of three of the additional materials submitted this past year. 328 00:28:51.310 --> 00:28:57.870 The first one I'm going to talk about is the Public Libraries in Massachusetts; this was 329 00:28:57.870 --> 00:29:02.500 the Public Libraries in Massachusetts: An Evolving Ecosystem report. 330 00:29:02.500 --> 00:29:06.900 It was commissioned by the Massachusetts Board of Library Commissioners to provide a unique, 331 00:29:06.900 --> 00:29:13.000 first of its kind look at how and why residents use public libraries in the commonwealth. 332 00:29:13.000 --> 00:29:18.230 The study helps to understand cooperative borrowing and use patterns in Massachusetts 333 00:29:18.230 --> 00:29:19.470 public libraries. 334 00:29:19.470 --> 00:29:26.320 The study and report were conducted by Sasaki, an international firm that addresses issues 335 00:29:26.320 --> 00:29:29.500 of strategic planning and data visualization. 336 00:29:29.500 --> 00:29:34.360 A series of six in-person and one virtual community meetings were held across the state 337 00:29:34.360 --> 00:29:37.650 to gather library feedback to the report. 338 00:29:37.650 --> 00:29:42.140 Meetings were open to the public and conducted by the outside meeting facilitator. 339 00:29:42.140 --> 00:29:46.690 You can find that particular report on the state library website. 340 00:29:46.690 --> 00:29:50.610 On the far left, we have an example from Idaho. 341 00:29:50.610 --> 00:29:55.130 It's called Idaho Bright Futures Library Toolkit. 342 00:29:55.130 --> 00:30:00.180 On the far right we have an example from Saint Paul. 343 00:30:00.180 --> 00:30:08.610 This is the Saint Paul Public Libraries Evaluation Plan for an Innovative Service Model to Expand 344 00:30:08.610 --> 00:30:09.740 Community Services. 345 00:30:09.740 --> 00:30:15.670 These are wonderful materials, and it's a great way if you hadn't had a chance to point 346 00:30:15.670 --> 00:30:20.960 them out to us, ahead of time during the year, to include them as additional resources in 347 00:30:20.960 --> 00:30:23.010 the SPR report. 348 00:30:23.010 --> 00:30:42.800 So now Madison and I are willing to take any questions 349 00:30:42.800 --> 00:30:46.530 you may have. 350 00:30:46.530 --> 00:30:48.250 MS. 351 00:30:48.250 --> 00:30:57.080 GONSALVES: Looking at reporting, the question is how would you prefer us to report activities 352 00:30:57.080 --> 00:31:02.110 that are less than 10 percent of the total budget, but can't be clustered with other 353 00:31:02.110 --> 00:31:03.110 activities? 354 00:31:03.110 --> 00:31:04.110 MS. 355 00:31:04.110 --> 00:31:06.000 BOLLS: That is a great question. 356 00:31:06.000 --> 00:31:09.860 If you find that you can't cluster it with any other activities and you feel the need 357 00:31:09.860 --> 00:31:14.870 to stand out as an activity, you can leave it as its own activity. 358 00:31:14.870 --> 00:31:24.180 I would just be mindful of not having a bunch of little activities that add up to over 10 359 00:31:24.180 --> 00:31:27.310 activities, for instance. 360 00:31:27.310 --> 00:31:28.350 MS. 361 00:31:28.350 --> 00:31:35.460 GONSALVES: The next question is what kinds of expenditures should be put into the travel 362 00:31:35.460 --> 00:31:36.460 box. 363 00:31:36.460 --> 00:31:37.460 MS. 364 00:31:37.460 --> 00:31:44.200 BOLLS: For travel, you want to have any costs incurred with like flights, like literal travel, 365 00:31:44.200 --> 00:31:50.460 car rental, mileage, as well as hotel costs. 366 00:31:50.460 --> 00:31:51.620 MS. 367 00:31:51.620 --> 00:31:56.410 GONSALVES: This one might actually follow up on that. 368 00:31:56.410 --> 00:32:01.800 I believe this question is asking about reporting regarding the budget. 369 00:32:01.800 --> 00:32:06.280 How would you categorize museum entrance fees, services, and travel? 370 00:32:06.280 --> 00:32:07.280 MS. 371 00:32:07.280 --> 00:32:13.210 BOLLS: I think we would put museum entrance fees in services. 372 00:32:13.210 --> 00:32:14.430 MS. 373 00:32:14.430 --> 00:32:17.480 FARRELL: I would agree. 374 00:32:17.480 --> 00:32:18.830 MS. 375 00:32:18.830 --> 00:32:22.620 GONSALVES: One more question. 376 00:32:22.620 --> 00:32:29.460 Do we have formal documentation of the details needed in the budget breakdown that we can 377 00:32:29.460 --> 00:32:32.460 share with our budget and finance department? 378 00:32:32.460 --> 00:32:33.460 MS. 379 00:32:33.460 --> 00:32:40.070 BOLLS: We do have resources on the Grants to States Manual. 380 00:32:40.070 --> 00:32:46.260 I know there are several PowerPoint presentations from past webinars and conferences that are 381 00:32:46.260 --> 00:32:53.670 still very useful, as well as the complete SPR guidance, and as you mentioned, we'll 382 00:32:53.670 --> 00:32:57.020 also have this presentation available to you. 383 00:32:57.020 --> 00:32:58.020 MS. 384 00:32:58.020 --> 00:33:03.790 FARRELL: Feel free to, if you have things that you're thinking of, to send us an email 385 00:33:03.790 --> 00:33:10.240 and we can refer you to the specific slideshow if we have one done, or we can just tell you 386 00:33:10.240 --> 00:33:16.220 if it's a shorter question, what area you should put it in, too, because we do know 387 00:33:16.220 --> 00:33:22.500 you have your own forms for things like budget, and then you have to -- a lot of people that 388 00:33:22.500 --> 00:33:28.950 just did their own subgrant forms to the IMLS SPR reporting to make it a little easier to 389 00:33:28.950 --> 00:33:33.380 move information into the correct areas. 390 00:33:33.380 --> 00:33:35.310 MS. 391 00:33:35.310 --> 00:33:41.010 GONSALVES: That seems to be it just for now for questions. 392 00:33:41.010 --> 00:33:42.010 MS. 393 00:33:42.010 --> 00:33:45.960 FARRELL: I guess we are finishing up a little early. 394 00:33:45.960 --> 00:33:46.960 MS. 395 00:33:46.960 --> 00:33:49.450 GONSALVES: I am sorry, Michele. 396 00:33:49.450 --> 00:33:54.960 We do have one more that just jumped up. 397 00:33:54.960 --> 00:34:00.340 Why does the project intent auto-populate the activity intent? 398 00:34:00.340 --> 00:34:03.920 Good question. 399 00:34:03.920 --> 00:34:05.710 MS. 400 00:34:05.710 --> 00:34:14.990 FARRELL: The SPR is set up to put certain -- you have only certain options depending 401 00:34:14.990 --> 00:34:23.530 on some of the main things you picked, when you picked a certain focal area, you'll have 402 00:34:23.530 --> 00:34:26.710 certain options for certain intents. 403 00:34:26.710 --> 00:34:34.409 So that is generating the kinds of questions that you will end up seeing when you go to 404 00:34:34.409 --> 00:34:39.340 fill out your report. 405 00:34:39.340 --> 00:34:40.570 MS. 406 00:34:40.570 --> 00:34:44.270 GONSALVES: I see we have another question. 407 00:34:44.270 --> 00:34:50.050 If we issue subawards and the grantees are required to match part of the award, can we 408 00:34:50.050 --> 00:34:54.409 include the library's match in the SPR report? 409 00:34:54.409 --> 00:34:58.090 Michele or Madison? 410 00:34:58.090 --> 00:34:59.310 MS. 411 00:34:59.310 --> 00:35:13.380 FARRELL: I was just thinking, I'm just trying to think of what match you're talking about. 412 00:35:13.380 --> 00:35:20.320 You're talking about the other match in the SPR report. 413 00:35:20.320 --> 00:35:21.320 MS. 414 00:35:21.320 --> 00:35:32.230 BOLLS: If there is a project, a subaward project, that is LSTA funded and the sub-awardee is 415 00:35:32.230 --> 00:35:33.720 contributing match, yes. 416 00:35:33.720 --> 00:35:38.370 It can be considered match, yes. 417 00:35:38.370 --> 00:35:43.870 It can be considered general match as long as they contribute to allowable costs. 418 00:35:43.870 --> 00:35:50.430 The allowable cost principles apply to match in addition to LSTA funds. 419 00:35:50.430 --> 00:35:52.070 MS. 420 00:35:52.070 --> 00:35:55.780 GONSALVES: We have another question. 421 00:35:55.780 --> 00:36:02.600 The question is can you reiterate how to report if there are no useful survey results available. 422 00:36:02.600 --> 00:36:03.780 Michele? 423 00:36:03.780 --> 00:36:04.960 MS. 424 00:36:04.960 --> 00:36:07.310 FARRELL: Sure. 425 00:36:07.310 --> 00:36:12.530 If you don't have any results from a program then you don't give any results. 426 00:36:12.530 --> 00:36:20.190 I think what we're trying to do with this program observations is tell you at this point 427 00:36:20.190 --> 00:36:25.990 we're seeing project reports that should have outcomes, and there aren't any. 428 00:36:25.990 --> 00:36:33.370 For some reason, something must have happened and somebody didn't survey people when they 429 00:36:33.370 --> 00:36:39.410 should have, and if there is some other reason why it's not there, you might want to mention 430 00:36:39.410 --> 00:36:47.150 it somewhere and let us know that you're having issues with getting that kind of information 431 00:36:47.150 --> 00:36:49.230 in there. 432 00:36:49.230 --> 00:36:55.840 We request this information, as I say, the four types of places where you are required 433 00:36:55.840 --> 00:37:01.520 to submit information, we are hoping you're able to get that information. 434 00:37:01.520 --> 00:37:03.810 If you can't get it, you can't get it. 435 00:37:03.810 --> 00:37:09.420 We're just putting emphasis on it because that's the data that we'll be pulling from 436 00:37:09.420 --> 00:37:14.740 and looking at and where we compile statistics, the information your evaluator is going to 437 00:37:14.740 --> 00:37:20.310 look at, and that frankly you would be looking at as to whether every year whether you actually 438 00:37:20.310 --> 00:37:21.790 ran a successful program. 439 00:37:21.790 --> 00:37:23.170 How do you know? 440 00:37:23.170 --> 00:37:26.440 You have your evaluations to go on. 441 00:37:26.440 --> 00:37:30.180 So that's why we included that as a tip. 442 00:37:30.180 --> 00:37:33.490 We are seeing people put the outcomes information in. 443 00:37:33.490 --> 00:37:36.750 So I don't want to give the wrong impression here. 444 00:37:36.750 --> 00:37:42.580 We just like to see more people participate, and for our newer LSTA coordinators to become 445 00:37:42.580 --> 00:37:46.130 aware of when outcomes are really expected. 446 00:37:46.130 --> 00:37:47.810 Good question. 447 00:37:47.810 --> 00:37:48.810 MS. 448 00:37:48.810 --> 00:37:53.390 GONSALVES: We have an additional question. 449 00:37:53.390 --> 00:38:01.400 Should we consider whether it is the speaker's time that can be contributed to the match 450 00:38:01.400 --> 00:38:07.650 or attendee's time? 451 00:38:07.650 --> 00:38:09.740 MS. 452 00:38:09.740 --> 00:38:16.320 BOLLS: I would defer -- I would say no, but Michele, what do you think? 453 00:38:16.320 --> 00:38:17.320 MS. 454 00:38:17.320 --> 00:38:19.070 FARRELL: Can I hear the question again? 455 00:38:19.070 --> 00:38:20.950 Who asking the question? 456 00:38:20.950 --> 00:38:21.950 MS. 457 00:38:21.950 --> 00:38:22.950 GONSALVES: Sure. 458 00:38:22.950 --> 00:38:23.950 This is Angela. 459 00:38:23.950 --> 00:38:29.760 She wants to know whether or not they should consider whether if it's the speaker's time 460 00:38:29.760 --> 00:38:34.010 or that should be contributed to the match or the attendee's time. 461 00:38:34.010 --> 00:38:35.010 MS. 462 00:38:35.010 --> 00:38:42.820 FARRELL: I am not picturing the attendee's time to something being considered part of 463 00:38:42.820 --> 00:38:44.260 a match. 464 00:38:44.260 --> 00:38:45.260 MS. 465 00:38:45.260 --> 00:38:51.750 BOLLS: If I'm understanding the question correctly, if you had a public event and somebody came, 466 00:38:51.750 --> 00:38:55.590 you are not going to say they contributed their time. 467 00:38:55.590 --> 00:39:02.520 I think we would contribute the speaker's time, not the attendee's. 468 00:39:02.520 --> 00:39:03.520 MS. 469 00:39:03.520 --> 00:39:13.620 FARRELL: The speaker is paid, so their time is paid for usually out of the grant. 470 00:39:13.620 --> 00:39:19.720 That's the common way, that the cost is covered. 471 00:39:19.720 --> 00:39:20.830 MS. 472 00:39:20.830 --> 00:39:23.050 GONSALVES: Okay. 473 00:39:23.050 --> 00:39:24.500 We have -- MS. 474 00:39:24.500 --> 00:39:31.880 BOLLS: If you need to follow up on that, feel free to email the program officer directly 475 00:39:31.880 --> 00:39:33.410 and we can talk about it. 476 00:39:33.410 --> 00:39:34.410 MS. 477 00:39:34.410 --> 00:39:41.510 GONSALVES: We have a question, actually a follow up to the intent question a little 478 00:39:41.510 --> 00:39:42.510 earlier. 479 00:39:42.510 --> 00:39:46.320 What if the activity intent is different from the project intent? 480 00:39:46.320 --> 00:39:48.780 How would that be handled? 481 00:39:48.780 --> 00:39:51.030 That can be for Michele. 482 00:39:51.030 --> 00:39:52.030 MS. 483 00:39:52.030 --> 00:39:57.890 FARRELL: I think if you are running into issues, just give me a call and we can look at that 484 00:39:57.890 --> 00:40:02.430 particular thing and see what's happening and why that's happening. 485 00:40:02.430 --> 00:40:14.310 I think that's the best way to take a look at it. 486 00:40:14.310 --> 00:40:19.040 They usually build on each other. 487 00:40:19.040 --> 00:40:24.790 If you have things that are really different, and we put this in our original guidance that 488 00:40:24.790 --> 00:40:32.170 you can find on our website, sometimes people have an awful lot of activities in a project, 489 00:40:32.170 --> 00:40:35.960 and really it should have been split out into two projects. 490 00:40:35.960 --> 00:40:42.060 But let's say the youth consultant was doing a project, but the youth consultant did a 491 00:40:42.060 --> 00:40:47.030 lot of activities, a lot of projects, but they were all listed as activities versus 492 00:40:47.030 --> 00:40:54.270 a project, and so the actual project was almost like the workload of the youth consultant 493 00:40:54.270 --> 00:40:56.450 for the full year. 494 00:40:56.450 --> 00:41:04.960 So sometimes one intent doesn't fit with the rest of the activities. 495 00:41:04.960 --> 00:41:08.490 So that's a situation where we ask people to take a look at if you're putting in way 496 00:41:08.490 --> 00:41:13.100 too many activities, like 14 activities, cut it down. 497 00:41:13.100 --> 00:41:19.960 Not to say that they didn't happen, but make another project out of it, and find an intent 498 00:41:19.960 --> 00:41:24.670 that fits more appropriately for part of those projects. 499 00:41:24.670 --> 00:41:31.350 These are things that we can talk to you about and explain, because it takes a while to get 500 00:41:31.350 --> 00:41:36.730 familiar with the SPR report and some of the ways that you can deal with it. 501 00:41:36.730 --> 00:41:42.510 In our guidance we suggest if it's this awesome or innovative program that has a lot of moving 502 00:41:42.510 --> 00:41:47.970 parts or something, there's ways that you can break it out and so much of their salary 503 00:41:47.970 --> 00:41:54.850 may be partially in one project and partially in another project. 504 00:41:54.850 --> 00:41:55.850 MS. 505 00:41:55.850 --> 00:41:58.850 GONSALVES: Thank you for that. 506 00:41:58.850 --> 00:42:01.050 We actually have an outcomes question. 507 00:42:01.050 --> 00:42:06.830 Lindsay wants to know would it be possible to have a nonapplicable version in the outcomes 508 00:42:06.830 --> 00:42:12.330 when not all questions are asked and may not be applicable for all projects, and it's really 509 00:42:12.330 --> 00:42:15.140 not a nonresponse either. 510 00:42:15.140 --> 00:42:16.140 Madison? 511 00:42:16.140 --> 00:42:17.140 MS. 512 00:42:17.140 --> 00:42:26.040 BOLLS: I think that is a great suggestion, and I think we can take that back to our group 513 00:42:26.040 --> 00:42:29.660 and our developers and see if we can work on that. 514 00:42:29.660 --> 00:42:31.060 MS. 515 00:42:31.060 --> 00:42:42.980 GONSALVES: I don't have any additional questions right now. 516 00:42:42.980 --> 00:42:44.570 MS. 517 00:42:44.570 --> 00:42:50.100 FARRELL: I think what we are hoping here is that people realize these are suggestions 518 00:42:50.100 --> 00:42:56.610 for making their report a little bit more meaningful and, in some cases, I'm hoping 519 00:42:56.610 --> 00:42:58.190 easier for you to do. 520 00:42:58.190 --> 00:42:59.230 Just pick one intent. 521 00:42:59.230 --> 00:43:03.520 I see people working real hard to pick all the intents that they think might apply. 522 00:43:03.520 --> 00:43:04.780 Don't worry about it. 523 00:43:04.780 --> 00:43:07.410 Just pick one intent that is the main focus. 524 00:43:07.410 --> 00:43:09.210 Same thing with the budget. 525 00:43:09.210 --> 00:43:11.950 You know, we're just giving you tips here. 526 00:43:11.950 --> 00:43:13.620 List it here. 527 00:43:13.620 --> 00:43:20.880 That's the underlying idea behind this presentation is that hopefully makes things a little bit 528 00:43:20.880 --> 00:43:21.880 clearer. 529 00:43:21.880 --> 00:43:30.660 Of course, you're going to have continual questions, and feel free to ask them. 530 00:43:30.660 --> 00:43:32.250 (Pause.) 531 00:43:32.250 --> 00:43:33.850 MS. 532 00:43:33.850 --> 00:43:48.180 FARRELL: Madison, I think with that, no more questions. 533 00:43:48.180 --> 00:43:52.559 I think we can go on to the break if that's okay.