WEBVTT Kind: captions Language: en 1 00:00:00.359 --> 00:00:06.070 GREG LUCAS: Well, hi it's 10 to 3. On Monty Python now for something completely different 2 00:00:06.070 --> 00:00:12.750 as they say I'm Greg Lucas from the California State Library. It's great to be here. And 3 00:00:12.750 --> 00:00:18.060 catch up with friends and meet new ones just in the short time I've been here I've had 4 00:00:18.060 --> 00:00:24.841 at least three or four Humphrey Bogart and Claude Ray's moments from the end of Casa 5 00:00:24.841 --> 00:00:28.540 Blanca where you go whoa it's the beginning of a beautiful friendship so I hope all of 6 00:00:28.540 --> 00:00:34.910 you are having the similar experiences as I am the best thing about being a moderator 7 00:00:34.910 --> 00:00:40.100 I shoot off the starter pistol and shut up and get out of the way while the smart people 8 00:00:40.100 --> 00:00:49.610 talk our subject is "Communicating with and Beyond Our Communities". And I sort of was 9 00:00:49.610 --> 00:00:57.610 in talking about this was replacing communicating with marketing part of the reason I did this 10 00:00:57.610 --> 00:01:04.019 is I just finished a course in my master's program in library sciences on marketing so 11 00:01:04.019 --> 00:01:10.090 it's fresh in my mind so after the summer slight it will be gone. Or there will be less 12 00:01:10.090 --> 00:01:16.150 of it left I guess. But one of the things they were saying is I kind of believe that 13 00:01:16.150 --> 00:01:22.520 marketing was advertising. And it's a lot more than that. That before you go out and 14 00:01:22.520 --> 00:01:28.210 communicate with other people, you've got to know what it is you want to communicate. 15 00:01:28.210 --> 00:01:34.870 And so that demands discussion. And decision making on what you are. 16 00:01:34.870 --> 00:01:39.650 And what you're trying to do. And so at the State Library we're 165 years old and we're 17 00:01:39.650 --> 00:01:43.790 now beginning to try to figure out what we want to be when we grow up. 18 00:01:43.790 --> 00:01:52.350 So Renee was going to talk a little bit about some of those things you need to figure out 19 00:01:52.350 --> 00:01:56.280 before you start communicating with other people. What's the foundation you have to 20 00:01:56.280 --> 00:02:00.549 lay before you go out and reach out to other people in the community. 21 00:02:00.549 --> 00:02:10.390 >> RENEE HILL: Okay. And before I start, there should be a slide up that has Project ENABLE 22 00:02:10.390 --> 00:02:15.340 on it I'm not sure who is -- okay. That would be it. Yeah. Thank you. Well, good afternoon, 23 00:02:15.340 --> 00:02:19.750 everybody. I would like to start with just a very short story before I get to what's 24 00:02:19.750 --> 00:02:27.590 on the slide over there. Picture a bright-eyed idealistic 20 something 25 00:02:27.590 --> 00:02:34.910 in their first career as a special education teacher. With a brand-new hot all of the press 26 00:02:34.910 --> 00:02:41.569 diploma in exceptional education or again special education. And think about the first 27 00:02:41.569 --> 00:02:47.450 year of school. And for me, that was in a middle school where I had what was then called 28 00:02:47.450 --> 00:02:52.849 a self contained class. I had 15 students who were with me all day long. Because the 29 00:02:52.849 --> 00:02:57.630 nature of their disabilities and abilities they were not able to be mainstreamed so I 30 00:02:57.630 --> 00:03:02.510 had them with me all day and that was fine because I loved those students and I loved 31 00:03:02.510 --> 00:03:09.360 reading to them and I loved books and I could not wait to introduce them to the school library 32 00:03:09.360 --> 00:03:15.040 The problem was that our class had not been scheduled for library time. So being a new 33 00:03:15.040 --> 00:03:19.530 teacher, I thought I don't want to make any waves I don't want to make anybody angry I'll 34 00:03:19.530 --> 00:03:23.690 wait a little while I'll wait a couple of months we still didn't make it on to the school 35 00:03:23.690 --> 00:03:28.129 library schedule. So I bounced on over to the school librarian 36 00:03:28.129 --> 00:03:32.569 and said, hey, I would like to start bringing my students in now and before I could finish 37 00:03:32.569 --> 00:03:40.480 asking to do that, her response was, oh, no, we don't have any materials for your students. 38 00:03:40.480 --> 00:03:46.420 And I didn't know what to do. And no amount of begging would get her to change her mind 39 00:03:46.420 --> 00:03:51.000 or to consider any alternatives for what she could do to help my students to enjoy the 40 00:03:51.000 --> 00:03:56.170 library the way that I wanted them to. So I started out with that story not because 41 00:03:56.170 --> 00:04:01.150 I like to be negative. And not to demonstrate that I can hold a long-term grudge -- 42 00:04:01.150 --> 00:04:05.650 (Chuckles) >> RENEE HILL: Because that did happen about 43 00:04:05.650 --> 00:04:07.400 20 years ago. (Chuckles). 44 00:04:07.400 --> 00:04:12.720 >> RENEE HILL: But I do still remember it very vividly but I wanted to share it more 45 00:04:12.720 --> 00:04:21.120 as an illustration of what can happen if we fail to communicate with our library communities. 46 00:04:21.120 --> 00:04:25.729 And so I think that there are three important things that need to happen in order for I 47 00:04:25.729 --> 00:04:31.139 say to effectively communicate with our patrons. The first one is that we have to recognize 48 00:04:31.139 --> 00:04:36.319 who our communities actually are. And that sounds really simple. But in the example the 49 00:04:36.319 --> 00:04:42.669 story that I just shared with you it's obvious that that particular librarian did not understand 50 00:04:42.669 --> 00:04:48.270 that my students were part of the community and that they deserved to be able to avail 51 00:04:48.270 --> 00:04:53.080 themselves of the library program. What we should be asking is, who is using 52 00:04:53.080 --> 00:04:57.770 our library? And even more importantly, who wants to use our libraries? 53 00:04:57.770 --> 00:05:04.310 The second thing is that once we have identified who our communities actually are, then we 54 00:05:04.310 --> 00:05:09.659 have to value those communities and not just value them. But demonstrate that we value 55 00:05:09.659 --> 00:05:15.610 those values. And we do that by providing meaningful and appropriate and inclusive programs 56 00:05:15.610 --> 00:05:19.879 and services. And then the third thing is that we have to 57 00:05:19.879 --> 00:05:26.589 commit ourselves to becoming educated about our patrons and to becoming educated about 58 00:05:26.589 --> 00:05:31.180 how best to serve those patrons. And this is where I want to direct your attention 59 00:05:31.180 --> 00:05:37.919 a little bit to this slide that shows a screenshot or a partial screenshot of Project ENABLE 60 00:05:37.919 --> 00:05:44.789 which is an IMLS funded grant project. Now, ENABLE stands for Expanding Non-discriminatory 61 00:05:44.789 --> 00:05:52.529 Access By Librarians Everywhere. The focus of the project is to connect with and to meet 62 00:05:52.529 --> 00:05:58.449 the needs of patrons with disabilities. The project has gone through a lot of iterations. 63 00:05:58.449 --> 00:06:07.439 What you see now has come after a couple of more I would say on the ground type of things 64 00:06:07.439 --> 00:06:13.429 so the first iteration was that there were face-to-face workshops that were given to 65 00:06:13.429 --> 00:06:19.279 school librarians and teams of teachers in the State of New York. And then the next part 66 00:06:19.279 --> 00:06:23.739 of the project was those same face-to-face workshops for school librarians in classroom 67 00:06:23.739 --> 00:06:27.719 -- and classroom teachers but at a national level so people from all over the nation came, 68 00:06:27.719 --> 00:06:33.539 not just New York State librarians and teachers. And now what is happening is that Project 69 00:06:33.539 --> 00:06:38.919 ENABLE is it's own stand alone interactive Web site and I think I have on the slide, 70 00:06:38.919 --> 00:06:46.150 it's free, so that's an even more interesting and wonderful thing about the project. 71 00:06:46.150 --> 00:06:49.710 What the project does is to provide training for a wide range of people. 72 00:06:49.710 --> 00:06:55.629 Now, the training is of course focused more for people who are library practitioners. 73 00:06:55.629 --> 00:07:00.479 But anybody can access the Web site. It's not just for school librarians. It's not just 74 00:07:00.479 --> 00:07:06.339 public librarians. It could be anyone who is interested in learning how to provide services 75 00:07:06.339 --> 00:07:10.680 for people who have disabilities who want to use your libraries. 76 00:07:10.680 --> 00:07:17.589 This site can also be used by individuals or by groups. And so I'll give you an example. 77 00:07:17.589 --> 00:07:23.279 If a particular librarian wants to learn more about how to provide services for a patron 78 00:07:23.279 --> 00:07:28.389 or patrons with visual impairments, they can register on the site go through the different 79 00:07:28.389 --> 00:07:33.180 modules and learn about exactly what they want to learn about. 80 00:07:33.180 --> 00:07:38.919 With respect to groups, I use it for my classes. I teach online classes that increasingly are 81 00:07:38.919 --> 00:07:44.490 focused on how to serve people with disabilities both at the school level and at the broader 82 00:07:44.490 --> 00:07:50.909 level of public librarianship academic librarianship and what I do with my classes is we have our 83 00:07:50.909 --> 00:07:55.090 site that is provided through Syracuse University where my students submit their work and do 84 00:07:55.090 --> 00:08:01.139 their readings but then we use Project ENABLE as a parallel site that provides additional 85 00:08:01.139 --> 00:08:06.309 training that supplements everything that we're doing in the course. 86 00:08:06.309 --> 00:08:10.779 I would like to share a little bit about what Project ENABLE actually includes. There are 87 00:08:10.779 --> 00:08:16.399 five specific modules I'll just read those to you One is disability awareness. One is 88 00:08:16.399 --> 00:08:22.810 about disability law and policy. One is about creating an accessible library. There's also 89 00:08:22.810 --> 00:08:27.870 planning inclusive programs and instruction and there's assistive technology in libraries. 90 00:08:27.870 --> 00:08:34.389 And each of those modules contains just a wealth of information. And again it's very 91 00:08:34.389 --> 00:08:41.589 interactive. There are videos. There are readings. There are exercises and games. And there are 92 00:08:41.589 --> 00:08:49.690 also these very easy-to-access self assessments. I want to be careful about when I say tests 93 00:08:49.690 --> 00:08:53.220 or quizzes people think oh gosh I don't want to do that because I don't want to be graded 94 00:08:53.220 --> 00:08:57.769 unless you're in my class, you won't be graded for it. But you do have the opportunity to 95 00:08:57.769 --> 00:09:02.290 assess what you have learned through those different modules. So I'll stop there because 96 00:09:02.290 --> 00:09:07.209 I don't have enough time to talk about how wonderful everything is about Project ENABLE 97 00:09:07.209 --> 00:09:11.250 I want to leave you though with just this parting comment and I know I'm preaching to 98 00:09:11.250 --> 00:09:17.639 the choir but I have to say this anyway, it is important to keep in mind that we have 99 00:09:17.639 --> 00:09:24.680 -- we have the need to have more than just an obligation to serve our patrons. We actually 100 00:09:24.680 --> 00:09:29.950 have a privilege in serving our patrons. And if we keep that in mind, then we'll come up 101 00:09:29.950 --> 00:09:37.100 with all kinds of innovative ways to engage them and to make access to information needs 102 00:09:37.100 --> 00:09:46.855 and information wants available to them. So I'll stop there. And I look forward to questions 103 00:09:46.855 --> 00:09:47.855 later. >> GREG LUCAS: Thanks. 104 00:09:47.855 --> 00:09:50.529 (Applause). >> GREG LUCAS: Okay. So it's a panel on communicating. 105 00:09:50.529 --> 00:09:54.740 We're doing it beyond our communities and Jennifer Peters is a community engagement 106 00:09:54.740 --> 00:09:58.959 administer, what actually is that. >> JENNIFER PETERS: Thanks, Greg I'm glad 107 00:09:58.959 --> 00:09:59.959 you asked me that question. >> GREG LUCAS: And the softball pitch goes 108 00:09:59.959 --> 00:10:01.019 over >> JENNIFER PETERS: We didn't plan that at 109 00:10:01.019 --> 00:10:08.740 all. I am Jennifer Peters. I'm the community engagement administrator at the Texas State 110 00:10:08.740 --> 00:10:14.959 Library. As far as I know I'm the only community engagement administrator at a State Library 111 00:10:14.959 --> 00:10:19.160 agency, if any of you know of anybody else, I'm dying for some companionship. So please 112 00:10:19.160 --> 00:10:21.430 do let me know. >> GREG LUCAS: Well at least for now. 113 00:10:21.430 --> 00:10:22.430 >> JENNIFER PETERS: Yes. (Chuckles). 114 00:10:22.430 --> 00:10:27.839 >> JENNIFER PETERS: I thought I would just talk a little bit about how the position came 115 00:10:27.839 --> 00:10:33.899 to be. And then pull in some -- some of the communications pieces that I've learned both 116 00:10:33.899 --> 00:10:39.860 in this position and then also working for several years outside the library community 117 00:10:39.860 --> 00:10:45.149 in a nonprofit sector. I'll start with that my previous job was the Executive Director 118 00:10:45.149 --> 00:10:52.899 of a nonprofit that promoted partnerships in education and I learned about lots of really 119 00:10:52.899 --> 00:10:57.850 great work going on in the state where schools and school districts were partnering with 120 00:10:57.850 --> 00:11:03.389 local businesses, with local colleges, with all sorts of things. There was one in Corpus 121 00:11:03.389 --> 00:11:11.480 Christi that really struck out to me and I believe it was an education group. And it 122 00:11:11.480 --> 00:11:19.360 was the local workforce Board, one of the local schools, school districts, one of the 123 00:11:19.360 --> 00:11:26.370 local community colleges, and a nonprofit that helped low income kids get the resources 124 00:11:26.370 --> 00:11:31.699 they needed to be ready for school they had purchased some land or rented a place in an 125 00:11:31.699 --> 00:11:37.339 old mall and created this wonderful resource for people for the kids who needed help to 126 00:11:37.339 --> 00:11:45.699 go to start to go back to college. So who was not at the table, libraries. And I think 127 00:11:45.699 --> 00:11:50.850 that part of what the community engagement initiatives can do is help raise our profile 128 00:11:50.850 --> 00:11:56.560 so that when these kind of groups are coming together, it's just automatically assumed 129 00:11:56.560 --> 00:12:00.350 that libraries should be at the table and I think sometimes that's something that we 130 00:12:00.350 --> 00:12:08.300 struggle with. As a profession. So my position came about out of some strategic 131 00:12:08.300 --> 00:12:13.199 discussions out of the library development and networking division at the State Library 132 00:12:13.199 --> 00:12:19.730 looking at what are we doing well, what areas are we still needing to address. And out of 133 00:12:19.730 --> 00:12:24.579 that there's even a whiteboard but I can see it they started to clump together a lot of 134 00:12:24.579 --> 00:12:30.850 different things that related to 21st Century librarianship and partnerships and managing 135 00:12:30.850 --> 00:12:36.190 change that kind of clumped together into community engagement umbrella and I have to 136 00:12:36.190 --> 00:12:42.230 give credit to my division Director, Debra Latrel for kind of having the vision to create 137 00:12:42.230 --> 00:12:49.499 a position that would take on some of these initiatives. Our division like probably some 138 00:12:49.499 --> 00:12:54.839 of your divisions is highly structured so people have one job they are the person who 139 00:12:54.839 --> 00:13:00.459 collects library statistics or they are the person who is in charge of our online databases. 140 00:13:00.459 --> 00:13:06.529 So to kind of create a position that was kind of vague and I actually wrote down some of 141 00:13:06.529 --> 00:13:12.819 my -- some of the things on the job description panel, develop and implement projects to address 142 00:13:12.819 --> 00:13:17.610 identified priorities and initiatives. So there was a lot of vagueness about that. And 143 00:13:17.610 --> 00:13:22.971 I actually had a lot of people at the beginning when I started the position say, well, what 144 00:13:22.971 --> 00:13:29.100 exactly are you going to be doing? So luckily I had been working with partnerships, I had 145 00:13:29.100 --> 00:13:34.100 be working in nonprofits so I kind of understood that it's not really a thing that you do. 146 00:13:34.100 --> 00:13:40.640 It's a process and it's a mindset and I think that's what drives community engagement so 147 00:13:40.640 --> 00:13:48.629 as I came into the position, it was a brand-new position in March of 2014 we needed to do 148 00:13:48.629 --> 00:13:53.149 a couple of things to get going and first of all was to develop a plan because again 149 00:13:53.149 --> 00:13:58.540 it's so broad, community engagement, it touches everything, doesn't it so we needed to focus 150 00:13:58.540 --> 00:14:03.569 in on what it was that we were going to be doing to start off with so I came up with 151 00:14:03.569 --> 00:14:07.529 a two-year plan which has kind of changed here and there. 152 00:14:07.529 --> 00:14:17.610 But the kind of things that were focused on in this first year and five months is creating 153 00:14:17.610 --> 00:14:23.860 community partnerships and engagement for the agency. For the Texas State Library. Some 154 00:14:23.860 --> 00:14:29.050 of these were extremely easy we had a formal partnership in place with the literacy Texas 155 00:14:29.050 --> 00:14:33.600 group within a week. Some of them we're still working on the Texas Workforce Commission 156 00:14:33.600 --> 00:14:38.330 we're trying to still meet trying to figure out who we need to talk to to get things done. 157 00:14:38.330 --> 00:14:44.779 That was a piece of it. I'm also in charge of the Edge Initiative which is an Urban Libraries 158 00:14:44.779 --> 00:14:53.949 Council program that has a strong community engagement component to its online assessment 159 00:14:53.949 --> 00:15:00.980 tool for public libraries. Workforce development is a key priority for our Director and librarian 160 00:15:00.980 --> 00:15:07.420 Mark Smith and that's a piece I've been working on and also providing opportunities for local 161 00:15:07.420 --> 00:15:13.829 libraries to build their capacity around engagement that includes trainings we have used some 162 00:15:13.829 --> 00:15:19.550 of our Edge findings to drive some webinars in trainings the most recent thing we did 163 00:15:19.550 --> 00:15:27.949 which literally finished just last Friday was three three-day trainings by the Harwood 164 00:15:27.949 --> 00:15:34.540 Institute for Public Innovation which is part of ALA's Library Transforming Committee program 165 00:15:34.540 --> 00:15:40.600 we were able to bring those to the state and offer them to librarians for free over the 166 00:15:40.600 --> 00:15:48.220 past month. So that's been mostly what I've been doing. We have also convened a library 167 00:15:48.220 --> 00:15:54.389 community engagement Advisory Committee to help give us advice and guidance we haven't 168 00:15:54.389 --> 00:15:58.360 quite figured out what that's going to be yet. There's talk about a Web site. There's 169 00:15:58.360 --> 00:16:03.290 talk about a listserve. There's talk about best practices, a toolkit. That's kind of 170 00:16:03.290 --> 00:16:08.089 still coming together. But I have to say we had almost 90 people 171 00:16:08.089 --> 00:16:13.779 apply to the positions in that community so that to me indicates there's a lot of interest 172 00:16:13.779 --> 00:16:20.040 in the state around that. The other thing I may not be able to get into 173 00:16:20.040 --> 00:16:26.920 communications as much but part of what I see this role doing is being out at non-library 174 00:16:26.920 --> 00:16:34.730 events. Representing the library community. That includes being at literacy conferences, 175 00:16:34.730 --> 00:16:39.589 nonprofit conferences, workforce meetings, municipal league meetings. And this is where 176 00:16:39.589 --> 00:16:44.480 there was a question that we had a question about what is a barrier to effective communication 177 00:16:44.480 --> 00:16:50.880 in the library world my answer immediately was bookmarks because we love bookmarks and 178 00:16:50.880 --> 00:16:58.850 guess what, not everybody else in other axis have any concept of bookmarks. So for us learning 179 00:16:58.850 --> 00:17:05.760 the vocabulary that other axis use so we can effectively communicate with them is I think 180 00:17:05.760 --> 00:17:09.709 the most important thing. So time is up. But I would like to at some 181 00:17:09.709 --> 00:17:14.779 point come back and talk a little bit about the nonprofit communities role in libraries 182 00:17:14.779 --> 00:17:19.299 and communications >> GREG LUCAS: Thank you. 183 00:17:19.299 --> 00:17:23.420 (Applause). >> GREG LUCAS: So like our host and several 184 00:17:23.420 --> 00:17:30.429 other members of the audience here Rivkah is one of California's rock star library directors 185 00:17:30.429 --> 00:17:34.390 and sometimes she gives me like the laminated staff and I can come backstage and party with 186 00:17:34.390 --> 00:17:36.650 the band. It's really cool. (Chuckles). 187 00:17:36.650 --> 00:17:41.740 >> GREG LUCAS: But one of the things that she does extraordinarily well is reach out 188 00:17:41.740 --> 00:17:48.190 to what I think of anyway as non-traditional communities to link up the library with them. 189 00:17:48.190 --> 00:17:52.780 >> RIVKAH SASS: Yeah, we kind of like that. We kind of like doing that. 190 00:17:52.780 --> 00:17:58.710 So I feel totally intimidated because everybody is so organized. But I want to talk a little 191 00:17:58.710 --> 00:18:02.610 bit about -- I don't want to do the how I did it good but some things that I perceive 192 00:18:02.610 --> 00:18:09.809 as these are my opinions only But I think sometimes we're our own worst enemies. One 193 00:18:09.809 --> 00:18:16.010 of the questions we were asked to think about is what are the barriers to effective partnerships. 194 00:18:16.010 --> 00:18:23.500 And truly the No. 1 barrier in my mind is ourselves. We have met the enemy and he is 195 00:18:23.500 --> 00:18:31.570 us. We don't always think of ourselves as being relevant to solving a community problem 196 00:18:31.570 --> 00:18:36.870 or an issue. And I think we're much better at it than we were 35 years ago. But I will 197 00:18:36.870 --> 00:18:44.399 tell you when I was a young baby librarian I was so excited because I was one of those 198 00:18:44.399 --> 00:18:50.020 rare people who never worked in a library I decided to go to library school because 199 00:18:50.020 --> 00:18:56.940 I liked people and I wanted to hope them and I remember talking to one of my manager saying 200 00:18:56.940 --> 00:19:01.232 if people knew what we did we would have more people coming in and the response the -- the 201 00:19:01.232 --> 00:19:06.830 response I got was shut up we have more people coming in. That's not true anymore. One of 202 00:19:06.830 --> 00:19:13.850 the things we have had to deal with are those kind of now assumptions. Libraries are no 203 00:19:13.850 --> 00:19:18.370 longer relevant I have the Internet I buy my books I download everything why do I want 204 00:19:18.370 --> 00:19:26.370 to engage with the library. And also the one that hurts me the most is you think the library 205 00:19:26.370 --> 00:19:32.110 has a role in solving the communities problems. What do you do -- what do you have to do with 206 00:19:32.110 --> 00:19:39.380 homelessness. Welcome visit my library any day and I'll show you. What do you have to 207 00:19:39.380 --> 00:19:45.710 do with Veterans? Well, let us tell you that 30% of the homeless population based on a 208 00:19:45.710 --> 00:19:53.950 census we did are homeless -- are Veterans. Those are the kinds of things people will 209 00:19:53.950 --> 00:20:01.669 understand in solving these communities issues then there are tools and talents that we have 210 00:20:01.669 --> 00:20:08.620 to help do that. I think internally we have a scarcity mentality 211 00:20:08.620 --> 00:20:14.360 we worry very much just as my manager did 30 plus years ago we don't want to tell people 212 00:20:14.360 --> 00:20:21.159 about what we do because we'll be inundated I think sometimes we still suffer from that 213 00:20:21.159 --> 00:20:27.000 sometimes in our own minds we think we don't have anything to offer the community and that 214 00:20:27.000 --> 00:20:32.100 also hurts my heart a lot. And that we even actually think libraries are irrelevant I'm 215 00:20:32.100 --> 00:20:37.390 just here until I can get my pension and then the library can close. One of the things that 216 00:20:37.390 --> 00:20:43.529 I think we ought to really embrace, we do have a brand. And I think librarians are very 217 00:20:43.529 --> 00:20:49.029 much a part of that brand and I think we are critical to the brand and I embrace my geekiness 218 00:20:49.029 --> 00:20:55.940 and my nerdiness in everything that I do because people think librarians are really smart. 219 00:20:55.940 --> 00:21:00.480 We need to -- that needs to be part of our brand but I'm going to say something and it's 220 00:21:00.480 --> 00:21:06.390 a bad word. Often in groups like this. I'm going to use the B word, books really 221 00:21:06.390 --> 00:21:11.960 are our brand. And I will tell you why I know this. We subscribe to, I don't know, three 222 00:21:11.960 --> 00:21:19.081 dozen databases, whatever, not a lot. We're poor. We're not like LA Public. We're a poor 223 00:21:19.081 --> 00:21:20.399 little library. (Chuckles). 224 00:21:20.399 --> 00:21:27.390 >> RIVKAH SASS: I look at the stats every month of what's being used. Top five Always. 225 00:21:27.390 --> 00:21:33.070 All around books. What are the new books coming out. What are the bean stack How many -- are 226 00:21:33.070 --> 00:21:39.090 there our bean stack libraries here if you're a Public Library? Our patrons love that tool. 227 00:21:39.090 --> 00:21:43.470 Because it's connecting the two things we do best, our really smart librarians who know 228 00:21:43.470 --> 00:21:48.490 our childrens books with our childrens books and with the community. You set up a profile 229 00:21:48.490 --> 00:21:53.850 for your kid. You don't even need a library card. That's heresy and we're bringing people 230 00:21:53.850 --> 00:21:57.919 in for the first time who have never used the library before. I have three minutes, 231 00:21:57.919 --> 00:22:03.730 wow. So we have done some pretty interesting partnerships at Sacramento. Everything from 232 00:22:03.730 --> 00:22:09.360 getting a local microbrewery to brew a beer when we did an Edgar Allan Poelithology. I've 233 00:22:09.360 --> 00:22:15.380 been trying to get someone to make an Edgar Allen Porter for me for 25 years. They did 234 00:22:15.380 --> 00:22:25.140 it. I go the Chamber of Commerce Civic Engagement Committee every month and at first it was 235 00:22:25.140 --> 00:22:30.159 like why is she here? And if I wasn't going another staff person Why are they here? Why 236 00:22:30.159 --> 00:22:35.990 are they here? And now it's oh, you can facilitate a Strategic Planning session for I say and 237 00:22:35.990 --> 00:22:43.029 help us with that? You bet we can. So I think part of it it's Woody Allen 85% of it is just 238 00:22:43.029 --> 00:22:48.440 showing up. For me, one of the best sort of paybacks for 239 00:22:48.440 --> 00:22:53.760 that is then when there's a thing in Sacramento called Cap-to-Cap where local politicians 240 00:22:53.760 --> 00:22:58.549 go back to Washington D.C. and talk about issues that are important to us like water 241 00:22:58.549 --> 00:23:03.640 because there's a lot of water we send down here so we can all drink water when we're 242 00:23:03.640 --> 00:23:07.180 in LA. And -- but a lot of other issues, too. >> GREG LUCAS: Easy killer. 243 00:23:07.180 --> 00:23:08.320 >> RIVKAH SASS: Sorry. (Chuckles). 244 00:23:08.320 --> 00:23:13.760 >> RIVKAH SASS: And I was talking to -- water, education, employment, you name it. But I 245 00:23:13.760 --> 00:23:16.820 was talking to somebody from the chamber and they were so excited. They said I went to 246 00:23:16.820 --> 00:23:23.090 Cap-to-Cap and it was so great we saw Congresswoman Matsui and she talked about net neutrality 247 00:23:23.090 --> 00:23:28.220 and mentioned you and how you know about all of this that was a great connection that's 248 00:23:28.220 --> 00:23:33.710 a businessperson who didn't think it was relevant to our community and now understands that 249 00:23:33.710 --> 00:23:38.110 it is. I think some of the things that we have to 250 00:23:38.110 --> 00:23:42.549 be aware of in terms of our successes and our failures, just keep showing up, just keep 251 00:23:42.549 --> 00:23:49.480 doing it. We need -- internally we have some work on our own cultures. And we have to help 252 00:23:49.480 --> 00:23:55.830 people overcome the fear they feel about changing what we do. I think we also depending on our 253 00:23:55.830 --> 00:24:00.660 governance structure have some stakeholders who are not terribly invested in seeing us 254 00:24:00.660 --> 00:24:05.950 change what we do so we have to educate them. And that's a real opportunity. And the more 255 00:24:05.950 --> 00:24:14.750 we do that, the more comfortable they will be with that. And I think externally there 256 00:24:14.750 --> 00:24:19.970 are stewardship issues like why is the library doing that? And we have to be aware of how 257 00:24:19.970 --> 00:24:25.680 we interact with who we are interacting with. I got a call recently from somebody who is 258 00:24:25.680 --> 00:24:33.330 doing development for a very large yet to be named fill lan throw pis he said I have 259 00:24:33.330 --> 00:24:37.940 this guy who wants to give back to the community I said what's his name have him call me here 260 00:24:37.940 --> 00:24:43.300 are the needs we have, we are trying to do a high school graduation program, early literacy 261 00:24:43.300 --> 00:24:47.490 issues, where does he want to put his money we can help with that he said I have to tell 262 00:24:47.490 --> 00:24:51.870 you where the money comes from and he made his fortune from medical marijuana I said 263 00:24:51.870 --> 00:24:58.550 we can figure it out don't worry it's an education issue. 264 00:24:58.550 --> 00:25:04.059 Then the last thing I want to mention going back to the book brand is that we are heavily 265 00:25:04.059 --> 00:25:09.039 invested in social media at Sacramento Public Library. We have -- we are very active and 266 00:25:09.039 --> 00:25:14.090 try to engage with our community and again, where they want to engage with us, the things 267 00:25:14.090 --> 00:25:18.730 that we know, we know from using the analytics. We know we buy a lot of Google AdWords to 268 00:25:18.730 --> 00:25:24.309 try to push things out. We know that the things that people really 269 00:25:24.309 --> 00:25:31.210 want to talk about when they are engaging with librarians, guess what, books. So that's 270 00:25:31.210 --> 00:25:38.870 okay. It's all right. I think we need to embrace it. Because again, I met another philanthropist 271 00:25:38.870 --> 00:25:43.000 the other day we're now going to do a book club you can be in the book club Greg because 272 00:25:43.000 --> 00:25:47.290 you're in Sacramento the whole point was I love to read you're a librarian make me a 273 00:25:47.290 --> 00:25:54.890 book club it's like you bet it's like let's give him a really good book to read honestly 274 00:25:54.890 --> 00:25:59.760 the last thing I'll say is we just need to pay attention to what's going on out there 275 00:25:59.760 --> 00:26:07.460 and make sure that we can share our message about what it is that we have to offer. Because 276 00:26:07.460 --> 00:26:14.990 trust me, we have a lot to offer our communities. They just need to know about it. Thank you. 277 00:26:14.990 --> 00:26:18.950 (Applause). >> GREG LUCAS: Okay. So we have 15 minutes. 278 00:26:18.950 --> 00:26:24.899 What do you want to have Renee, Jennifer and. >> RIVKAH SASS: Can a talk about? 279 00:26:24.899 --> 00:26:27.850 >> They want another break (Chuckles). 280 00:26:27.850 --> 00:26:33.519 >> More cookies. >> GREG LUCAS: It is 3:15 in the afternoon. 281 00:26:33.519 --> 00:26:41.309 >> They want a cookie. Where are the ringers. There's the ringer. Okay. Good. 282 00:26:41.309 --> 00:26:46.331 >> I'll be a ringer. Question for Jennifer. Are there conversations -- I'm sorry; this 283 00:26:46.331 --> 00:26:54.510 is Christy Hill with OCLC are there conversations happening at the State Library layer about 284 00:26:54.510 --> 00:27:00.110 this shift in the staffing and the Texas State Library and are other state libraries considering 285 00:27:00.110 --> 00:27:05.380 doing something like this that you know of? >> JENNIFER PETERS: Do you mean having a community 286 00:27:05.380 --> 00:27:07.039 engagement administrator. >> Yes. 287 00:27:07.039 --> 00:27:10.929 >> JENNIFER PETERS: I'm crowdsourcing this one because I have not heard of this anywhere 288 00:27:10.929 --> 00:27:18.960 else. And I would love to have other colleagues. >> I will say in Georgia we have a Director 289 00:27:18.960 --> 00:27:21.350 of Communications and strategic partnerships. >> JENNIFER PETERS: Excellent. 290 00:27:21.350 --> 00:27:26.880 >> And everything you described is exactly what he does so yes, you do have a compatriot 291 00:27:26.880 --> 00:27:28.230 in Georgia. >> JENNIFER PETERS: I will want to get his 292 00:27:28.230 --> 00:27:34.600 name definitely >> GREG LUCAS: Daphne, did you have your hand 293 00:27:34.600 --> 00:27:40.640 up? >> Yeah. Thank you. Okay. Daphne Delion State 294 00:27:40.640 --> 00:27:45.759 Library and archives of Nevada. So we don't have a position like Georgia has mentioned 295 00:27:45.759 --> 00:27:52.620 that has your title those duties fall to my deputy, they get to do all of that. So -- and 296 00:27:52.620 --> 00:27:55.239 I do it, too. I don't know if Oklahoma wants to chime in or Oregon. 297 00:27:55.239 --> 00:28:01.560 >> What are they clustered? >> I'll chime in for Arizona. 298 00:28:01.560 --> 00:28:07.990 >> Here we did >> Yes, Joan Clark from Arizona. I was just 299 00:28:07.990 --> 00:28:14.789 going to mention that we have just been running a series on community engagement to help train 300 00:28:14.789 --> 00:28:20.000 library staff in how to be good facilitators. Some of the basic skills so they feel a little 301 00:28:20.000 --> 00:28:27.130 more comfortable going out into community organizations. And we actually assigned each 302 00:28:27.130 --> 00:28:32.740 of the participants in the program a mentor. Gave them assignments to go out and practice 303 00:28:32.740 --> 00:28:39.220 and then we also had a facilitator come in so we did an initial sort of learning session, 304 00:28:39.220 --> 00:28:46.549 go out, practice, lead something, come back in. It's just our beginning in fact your idea 305 00:28:46.549 --> 00:28:53.139 -- in fact I was just texting Holly Hinley our library Director that we want to pick 306 00:28:53.139 --> 00:29:00.960 up on this idea on the State Library level because we are looking at what we can do to 307 00:29:00.960 --> 00:29:06.620 be the role model for other library staff to be out there. 308 00:29:06.620 --> 00:29:12.480 >> that's a good point. >> JENNIFER PETERS: Before my position was 309 00:29:12.480 --> 00:29:20.460 created, there were community engagement programs that were going on someone would have extra 310 00:29:20.460 --> 00:29:25.419 time from outside their general duties of doing small library management training and 311 00:29:25.419 --> 00:29:32.480 they would take it on but they weren't able to devote themselves full time to it. So having 312 00:29:32.480 --> 00:29:38.410 my -- this position kind of helped pull it all into a single place. 313 00:29:38.410 --> 00:29:44.570 >> GREG LUCAS: Maria? >> Hi, I'm interested in -- this is Heidi, 314 00:29:44.570 --> 00:29:48.440 -- Heidi Silver-Pacuilla from the US. Department of Education. I'm interested in the work you're 315 00:29:48.440 --> 00:29:53.049 doing to go outside of your libraries and models that you might share about taking the 316 00:29:53.049 --> 00:30:00.390 library out of your buildings to the community. >> RIVKAH SASS: One of the things we have 317 00:30:00.390 --> 00:30:05.519 determined is pretty successful is we created a popup library to serve a community that 318 00:30:05.519 --> 00:30:10.429 doesn't have a library. It's a really poor community In fact I got a call while we were 319 00:30:10.429 --> 00:30:18.380 on break and I knew it was from one of the advocates in that community? So -- and we're 320 00:30:18.380 --> 00:30:23.509 hoping actually to work with the State Library on this Last year we had a booth at the State 321 00:30:23.509 --> 00:30:31.300 Fair. And we had a tremendous success with that. We did story times every day. We have 322 00:30:31.300 --> 00:30:37.779 a library mascot. Our mascot is otter Breading. He is an otter. And otter B is turning out 323 00:30:37.779 --> 00:30:43.570 -- you want to talk about rock stars there was a charitable giving day in Sacramento 324 00:30:43.570 --> 00:30:49.429 on May 5th the Big Day of Giving I think it happens around the country. We went to the 325 00:30:49.429 --> 00:30:56.419 half time event at noon and otter B other nonprofits who were there to raise money were 326 00:30:56.419 --> 00:31:02.870 coming to get their picture with otter B reading and tweeting it out. So part of it is -- he's 327 00:31:02.870 --> 00:31:08.269 invited -- we're so excited he's going to Dinger's birthday party. Dinger is the mascot 328 00:31:08.269 --> 00:31:14.720 for the local Giants affiliated baseball team that Sunday we're taking Dinger a library 329 00:31:14.720 --> 00:31:20.870 card for his birthday present but part of it we try to get out there and be where people 330 00:31:20.870 --> 00:31:27.440 are. We just did the county fair and had 500 people come through in an hour on one of the 331 00:31:27.440 --> 00:31:34.250 days. So those kinds of things help with that, gee, I didn't know the library -- fill in 332 00:31:34.250 --> 00:31:40.299 the blank Because most people don't know. But trying to partner, we do a play summit 333 00:31:40.299 --> 00:31:46.250 we're doing our third annual play summit this year in September. We partner with a nonprofit 334 00:31:46.250 --> 00:31:52.470 called fairy tale town to really focus on the importance of play and its role in learning. 335 00:31:52.470 --> 00:31:58.220 So finding those partners and then doing things out in the community has I think really helped 336 00:31:58.220 --> 00:32:00.799 us. >> GREG LUCAS: Yeah, I think I stole it from 337 00:32:00.799 --> 00:32:08.269 the ALA. But the slogan about how libraries change lives and I think the more libraries 338 00:32:08.269 --> 00:32:13.500 can change the different ways that they change lives, the more value you have. And it's like 339 00:32:13.500 --> 00:32:18.909 what John was saying this morning. There's so many different ways that libraries help 340 00:32:18.909 --> 00:32:23.919 people that you can't -- it's hard to measure like in kind of a quantitative bean count 341 00:32:23.919 --> 00:32:30.549 way so if I come to your library and you help me write my resume so that I look like I might 342 00:32:30.549 --> 00:32:36.260 be actually employable, I don't send you a note afterwards like I got this super cool 343 00:32:36.260 --> 00:32:40.010 job thanks to you helping me. >> But actually Greg they do. 344 00:32:40.010 --> 00:32:44.470 >> RIVKAH SASS: That's exactly -- we get these experiences all the time. 345 00:32:44.470 --> 00:32:49.000 >> GREG LUCAS: I'll stick to my punch line. >> RIVKAH SASS: I'm sorry, I'll shut up. He's 346 00:32:49.000 --> 00:32:51.830 the state librarian he can give us grants. Shut up. 347 00:32:51.830 --> 00:32:55.000 >> GREG LUCAS: That's okay. >> RIVKAH SASS: But truly I get these stories 348 00:32:55.000 --> 00:33:00.200 from staff and the branches saying here is so-and-so he was so excited they sent a Christmas 349 00:33:00.200 --> 00:33:06.120 card. We have health benefits now. Thanks to the help we got from the library. 350 00:33:06.120 --> 00:33:10.379 >> GREG LUCAS: The program you talked about the career online high school thing did you 351 00:33:10.379 --> 00:33:13.799 do that in Georgia or was it something else. >> GED program. 352 00:33:13.799 --> 00:33:20.509 >> GREG LUCAS: Yeah, but John tells the story about graduating I want to say 500 something 353 00:33:20.509 --> 00:33:21.509 -- >> 522. 354 00:33:21.509 --> 00:33:28.220 >> GREG LUCAS: Thank you. And how demonstrating that his Public Library system was a tool 355 00:33:28.220 --> 00:33:33.700 in workforce development I'm paraphrasing it pretty close that was the only number that 356 00:33:33.700 --> 00:33:37.419 the people with the checkbooks cared about they didn't care how many people walked in 357 00:33:37.419 --> 00:33:41.240 the door or how many books circulated they didn't care how many hits there were on the 358 00:33:41.240 --> 00:33:50.180 Web site he helped create 500 improved workers in the workforce. Just briefly shortly after 359 00:33:50.180 --> 00:33:54.409 I started a year ago at the library, there was a grant proposal in front of me from Contra 360 00:33:54.409 --> 00:34:04.080 Costa county called War, Inc. which was about Veterans from Iraq and Afghanistan and telling 361 00:34:04.080 --> 00:34:13.070 their story both to help them recover and to share it with other people Rivkah was saying 362 00:34:13.070 --> 00:34:18.060 get out of your preconceived notions of libraries I'm going we're going to spend $6,000 on this 363 00:34:18.060 --> 00:34:25.170 you've got to be kidding me the smart people I work with said it's $6,000 go with this. 364 00:34:25.170 --> 00:34:31.760 It's not a traditional sort of library thing but the films that they made, -- the films 365 00:34:31.760 --> 00:34:40.510 they made are stunning and you watch them and again it's not like a library but it sure 366 00:34:40.510 --> 00:34:46.440 makes you want to go to a library to see more of that. I'm glad I work with a building full 367 00:34:46.440 --> 00:34:51.490 of smart people. >> JENNIFER PETERS: As we're talking about 368 00:34:51.490 --> 00:34:57.790 communications and going out into the community which is so important this is whereas libraries 369 00:34:57.790 --> 00:35:02.970 we really are all things to all people and I think it's our tendency to want to show 370 00:35:02.970 --> 00:35:08.050 that when we're doing strategic communications we just want to say look at all of this amazing 371 00:35:08.050 --> 00:35:15.360 stuff that we do. And I think we have a tendency then to overwhelm people we are too wordy 372 00:35:15.360 --> 00:35:21.730 we put too much stuff out there for us to really think strongly about strategic communications 373 00:35:21.730 --> 00:35:27.901 where we prioritize and identify, so I am leaving my library and I'm going to all of 374 00:35:27.901 --> 00:35:32.870 the workforce meetings that I can attend because that's one of the things that we're prioritizing 375 00:35:32.870 --> 00:35:37.300 and I'll try to get with the municipal league and city managers groups that's one of the 376 00:35:37.300 --> 00:35:41.870 things we're prioritizing I can go pretty much anywhere and talk about how awesome libraries 377 00:35:41.870 --> 00:35:48.490 are but we need to do it within the framework of a plan because we can't do everything so 378 00:35:48.490 --> 00:35:53.130 having a strategic communications plan where you have identified who those key stakeholders 379 00:35:53.130 --> 00:35:58.680 are and who you're going to really focus in on in Year 1 and Year 2 rather than just throwing 380 00:35:58.680 --> 00:36:04.860 out everything and seeing what sticks, I think can be really important in the way that we 381 00:36:04.860 --> 00:36:06.850 do our work. >> GREG LUCAS: And Jennifer hit on something, 382 00:36:06.850 --> 00:36:12.920 too, just the desire to share all of the awesome things that libraries do like I don't know 383 00:36:12.920 --> 00:36:17.100 about you guys but I go to a lot of Public Library Web sites they look like a ransom 384 00:36:17.100 --> 00:36:18.100 note. (Chuckles). 385 00:36:18.100 --> 00:36:21.840 >> GREG LUCAS: There's all of this stuff happening on it. 386 00:36:21.840 --> 00:36:28.240 Seriously you look and say there's too much here, I don't want to be here. And I think 387 00:36:28.240 --> 00:36:36.350 simplifying it and the message, they used to tell me growing up, what's your Hollywood 388 00:36:36.350 --> 00:36:40.480 pitch. You've got two minutes in front of a Hollywood producer, how are you going to 389 00:36:40.480 --> 00:36:47.081 sell your movie or your plot idea I think we're at guilty of it as the next we'll have 390 00:36:47.081 --> 00:36:53.230 a wonderful exhibit of Yosemite so the photo of Yosemite is super teeny and all of those 391 00:36:53.230 --> 00:36:59.530 words describing it it's like how awesome the photo is. 392 00:36:59.530 --> 00:37:05.100 >> RIVKAH SASS: Our communications team wanted to meet with me the other day part of it is 393 00:37:05.100 --> 00:37:11.360 what can we get rid of what's in print I walked into the room on the table there was a pile 394 00:37:11.360 --> 00:37:19.820 of three feet across of bookmarks and it was all of these things and we got it down to 395 00:37:19.820 --> 00:37:26.720 about a dozen pieces. More than they wanted. But it was -- I mean it's just all of this 396 00:37:26.720 --> 00:37:28.760 detritus of civilization that they are going to throw it away anyway. 397 00:37:28.760 --> 00:37:35.230 >> GREG LUCAS: I'm going to be tweeting out detritus of civilization. 398 00:37:35.230 --> 00:37:38.630 (Chuckles). >> GREG LUCAS: Maria. 399 00:37:38.630 --> 00:37:45.260 >> Maria Carpenter Santa Monica library Rivkah it's actually a comment but I wanted to build 400 00:37:45.260 --> 00:37:51.250 off your comment about peoples' love of books so we've been doing a series of community 401 00:37:51.250 --> 00:37:57.600 forums facilitated by Maureen Sullivan who is in the room and we just wrapped up a community 402 00:37:57.600 --> 00:38:03.350 survey and I just got the initial results back. And the No. 1 thing that of course people 403 00:38:03.350 --> 00:38:09.430 love, the highest priority are books. Which we actually heard echoed, mirrored, at the 404 00:38:09.430 --> 00:38:16.420 community forums But then the top service that people would like that we don't currently 405 00:38:16.420 --> 00:38:21.430 provide, 60% of people said co-working spaces. So I think that that's really interesting. 406 00:38:21.430 --> 00:38:27.350 It's the old and then the newer idea And really probably meeting a different user group for 407 00:38:27.350 --> 00:38:31.750 the co-working spaces. And then one thing that we're doing that's 408 00:38:31.750 --> 00:38:34.470 really -- it's fun but it's also "Connecting Democratic Deliberation Theory to Practice" 409 00:38:34.470 --> 00:38:40.770 ed to a well-being strategy that the City of Santa Monica is really working on is we're 410 00:38:40.770 --> 00:38:46.040 doing popup beach libraries this summer so we're going to actually be out on the beach. 411 00:38:46.040 --> 00:38:51.920 We're working with the parks and rec department community and cultural affairs including Annenberg 412 00:38:51.920 --> 00:38:57.830 Beach House which is a historic place we'll be throughout the summer and of course our 413 00:38:57.830 --> 00:39:01.830 staff eagerly volunteered to do it. (Chuckles). 414 00:39:01.830 --> 00:39:06.800 >> But the idea actually came from frontline staff members. Somebody was talking about 415 00:39:06.800 --> 00:39:12.400 innovation before somebody maybe Portland or about creating that -- making sure you 416 00:39:12.400 --> 00:39:17.820 organizationally create that space and this is kind of a lessons learned for us because 417 00:39:17.820 --> 00:39:23.710 it we applied for the Knight Foundation we didn't get moved onto invite a submission 418 00:39:23.710 --> 00:39:29.070 but because of that we asked people to submit ideas and we tabled some of those ideas and 419 00:39:29.070 --> 00:39:34.210 placed with those ideas and the popup beach library idea came from that so I think it 420 00:39:34.210 --> 00:39:39.560 was a really good lesson for all of the staff, too and they can see that these guys, reference 421 00:39:39.560 --> 00:39:42.770 librarian, tech service librarian they put together these ideas and they are going to 422 00:39:42.770 --> 00:39:45.610 be on the beach this summer and having a lot of fun. 423 00:39:45.610 --> 00:39:48.560 >> GREG LUCAS: So is there extra space for volunteers. 424 00:39:48.560 --> 00:39:51.800 (Chuckles). >> GREG LUCAS: You remind me of reference 425 00:39:51.800 --> 00:39:57.193 librarians in Fresno so they took three or four reference librarians sent them to this 426 00:39:57.193 --> 00:40:02.920 training like Dale Carnegie whatever it was not Dale Carnegie so now they cold call people 427 00:40:02.920 --> 00:40:08.230 in the neighborhood to tell them hey did you know at your Public Library for absolutely 428 00:40:08.230 --> 00:40:13.260 no cost whatsoever we can help improve your bottom line of your business when you read 429 00:40:13.260 --> 00:40:19.200 all of these things like the heart being ripped out of reference libraries here is a way of 430 00:40:19.200 --> 00:40:21.330 giving it life >> RIVKAH SASS: That's great. 431 00:40:21.330 --> 00:40:24.350 >> GREG LUCAS: They are also the worst performing reference libraries, too, it was a killer, 432 00:40:24.350 --> 00:40:26.360 too, I'm not sure she would like me to publicize this. 433 00:40:26.360 --> 00:40:31.920 >> JENNIFER PETERS: Yeah we are live streaming I believe. 434 00:40:31.920 --> 00:40:34.730 >> GREG LUCAS: She'll be emailing me any moment. (Chuckles) 435 00:40:34.730 --> 00:40:43.750 >> I would like to ask Renee to comment about some of the outcomes of your face-to-face 436 00:40:43.750 --> 00:40:50.560 workshops and trainings and stuff both about lessons learned and I'm sure you did like 437 00:40:50.560 --> 00:40:57.330 pre and posttests about what people thought could be provided or some of the changes that 438 00:40:57.330 --> 00:41:01.350 came out of that training as well as your online. 439 00:41:01.350 --> 00:41:07.880 >> RENEE HILL: Sure. Well the face-to-face workshops were I think really enlightening 440 00:41:07.880 --> 00:41:14.040 especially for the classroom teachers. What we had was to bring school librarians brought 441 00:41:14.040 --> 00:41:19.590 a team of -- well, two of their colleagues from their schools that presumably they already 442 00:41:19.590 --> 00:41:24.980 had a relationship with but they didn't necessarily really know what the school librarian did. 443 00:41:24.980 --> 00:41:29.830 And then through these workshops, they had a much better understanding of not only what 444 00:41:29.830 --> 00:41:35.390 a school librarian did but also what they could do to partner with them to then increase 445 00:41:35.390 --> 00:41:39.720 literacy to increase love of reading in their own classrooms. 446 00:41:39.720 --> 00:41:52.230 I think you asked about -- >> The differences what people came in with 447 00:41:52.230 --> 00:41:55.501 and what they left which is what you're talking about but then maybe some other lessons. 448 00:41:55.501 --> 00:41:58.530 >> RENEE HILL: One of the lessons that I think that was learned was that school librarians 449 00:41:58.530 --> 00:42:05.240 are actually teachers, too. And even though we think people already know that. A lot of 450 00:42:05.240 --> 00:42:11.400 people don't realize that. That school librarians are actually certified educators, as well. 451 00:42:11.400 --> 00:42:14.320 And believe it or not, some of the people who came to the workshops, though they were 452 00:42:14.320 --> 00:42:21.650 very excited about coming, weren't aware that there has to be a school certification to 453 00:42:21.650 --> 00:42:26.060 be able to be a school librarian or I'm sorry; teacher certification to be a school librarian 454 00:42:26.060 --> 00:42:34.030 so that was a big thing that came out in that we can plan lessons with you. We want to collaborate 455 00:42:34.030 --> 00:42:38.550 to plan lessons with the classroom teachers That was something that was very eye opening 456 00:42:38.550 --> 00:42:43.420 that even though they already had a relationship, they weren't exactly 100% sure and in the 457 00:42:43.420 --> 00:42:49.140 know about what their colleagues were doing. And then now with respect to the site that's 458 00:42:49.140 --> 00:42:55.380 available now, I think it's phenomenal that now anybody can access the site. And I encourage 459 00:42:55.380 --> 00:43:03.000 you all I know the slide is not up there now but I encourage you to log into projectenable.SYRedu. 460 00:43:03.000 --> 00:43:08.190 Take a look at the modules. You're not going to be graded I promise. But you will learn 461 00:43:08.190 --> 00:43:16.900 a lot. And it's not only for people who are going into a library every day and doing the 462 00:43:16.900 --> 00:43:21.630 work in the trenches. It's really for anyone who is interested in information provision. 463 00:43:21.630 --> 00:43:26.120 And I think that's what makes this such a great project. That anybody can learn from 464 00:43:26.120 --> 00:43:30.910 it. And then be able to share information out. Thank you for asking that question. 465 00:43:30.910 --> 00:43:33.620 >> GREG LUCAS: Thanks, Susan, we're out of time. 466 00:43:33.620 --> 00:43:33.950 (Applause).